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Norwegian Getaway Cruise Review
4.5 / 5.0
Cruise Critic Editor Rating
3,026 Reviews

NCL DOESN'T CARE ABOUT ITS PASSENGERS

Norwegian Getaway Cruise Review by NOLAPJF

3 people found this helpful
Trip Details
  • Sail Date: Oct 2019
  • Destination: Transatlantic
  • Cabin Type: Mid-Ship Mini-Suite with Balcony

It was obvious that NCL management cares only about how much money they can make. For example, the ship stopped in Miami for only a few hours and took on fuel and provisions there. Every passenger had to go through Customs and Immigration and the line took a minimum of three hours to get off and back on. Then they blamed Customs for the delay when the stop was obviously only to benefit the ship, not the passengers.

The line at the private island in the Bahamas for the tenders was over an hour while we watched two Royal Caribbean ships docked at a pier at their island and passengers walked on and off the ship at will. NCL obviously doesn't want to spend the money to build a pier.

The infirmary on the ship charged outrageous prices, in the thousands of dollars for minimal services. The bartenders and waiters worked hard but there just weren't enough of them. The food was cold and second rate.

Service in the dining rooms was very slow and the food, especially at the buffet, was always cold. The specialty dining rooms (we ate in five of them) were a disappointment except for Cagney's and The Bistro. Skip the Italian, the seafood, and the Brazilian. That means we paid for three nights for two people (about $180) for food that was no better than the regular dining rooms.

There was nowhere to walk around the ship outside except for a small area. The ropes course up top was actually very fun, but the average age of this 19 night cruise was 67, according to the crew, and many, if not most, of the passengers were not physically able to participate.

The embarkation would have been fine if they had not lost my suitcase, which i carried to the dock. At the end of the cruise they gave me a claim form with a reminder on it that the terms of the cruise contract say they are only liable in an amount not to exceed $100. Try and buy a suitcase and all of the clothes, etc. in it for a hundred bucks.

I'm glad that we had the experience of crossing the Atlantic by sea and I might do it again one day but not with NCL.


NOLAPJF's Full Rating Summary
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Cabin Review

Mid-Ship Mini-Suite with Balcony

Cabin was fine. About what I expected for the price. The shower was great but the balcony was very, very small. The bed was very comfortable.


Port & Shore Excursion Reviews

Copenhagen

Copenhagen was a very interesting city but in mid- October the weather was not the greatest. I would definitely go there again, maybe in August.

Rotterdam

We took the local subway and visited a WW II museum with interesting photos and war memorabilia. It was very informative but very small and took only about an hour to see everything.

Southampton

There was not much to do here except take a two hour train ride to London. That didn't leave much time to see London but it was still OK.

Le Havre

It's France, but it was so bombed out by the British during the war that the whole city was rebuilt in concrete in the 50s.

Cobh (Cork)

Cobb is a very quaint seaside town with a few nice pubs with Irish music. We took a 30 minute cab ride to Cork where the Cork Jazz Festival was going on and the back to Cobh for a few drinks and Irish music in sight of the ship.

Great Stirrup Cay

This stop was a disaster. Another NCL ship got there before us and so we waited for tenders. The wait for tenders was over an hour each way and all of the beach chairs except for a few in the back rows were taken.

Miami

We stopped for about 5 hours total while the ship refueled and took on provisions. Customs made everyone get off the ship and clear Customs, which took several hours, leaving no time for anyone to do anything in Miami except stand in long lines at the dock. At times passengers were yelling and complaining while standing in line, just as they were in the tender lines a day earlier. The ship could have skipped this stop and gone straight to New Orleans.


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NOLAPJF
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