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Norwegian Epic Cruise Review
4.5 / 5.0
Cruise Critic Editor Rating
4,228 Reviews

Great ports, bad ship

Norwegian Epic Cruise Review by kimwrightman

4 people found this helpful
Trip Details
  • Sail Date: Oct 2019
  • Destination: the Western Mediterranean
  • Cabin Type: Family Balcony

We were on the NCL Epic leaving from Barcelona I was in a group of 20 and we all felt the ship was lackluster. This was my first time on sailing with NCL and I will be sticking to my preferred cruise line in the future. Out of all the workers I encountered only 2 seemed to be happy to be working on the ship. All the other workers were miserable, the seated dining service was horrible on one occasion our server brought out the wrong dish to my boyfriend so she took away the wrong order and NEVER brought him what he asked for; thankfully the buffet was delicious because after that experience we didn't go back to the dining rooms. I'm glad that the ships were in port for long periods of time because they didn't have to many activities on ship I usually spend most of my time playing the games/trivia but those were few and far between. We also encountered an issue with our excursion to Florence of the hop on hop off bus tour, our guide warned us it was "end of season" for them so transportation and traffic were going to be bad yet they had no problem charging us as if it was still season they provided us the transportation to Florence and then highly recommended that we didn't use the hop on buses because we'd lose a lot of time waiting for the buses or sitting in traffic. My sister booked a different excursion in Florence and they also had issues with transportation and they recommended to her to take a taxi back our she'd miss the ship. When we got back on the ship they only offered us a 20% refund and didn't seem apologetic or that they even cared. I'm confident that everyone on board my ship was disappointed as well, at all times of the day there was a long line of people at the customer service desk complaining about something. We booked a balcony room 13265 for four and it fit us all well but the layout was very odd we didn't like the open concept bathroom the sliding glass door is just a light frosting so you can see a clear silhouette of whom ever is in there and no one felt comfortable using the restroom peeing alone was amplified to the room because of those stupid glass doors. And I highly ADVISE for everyone to continuously check your bill on the tv they charged me a $30 bar tab that I never made they had to go back into the paper receipts to check for the wrongfully made charge it took a day for them to confirm the accident and remove it from my account. I learned on the first day that i wasn't going to be purchasing on the ship due to the high gratuities and port charge I bought a beer that was menu priced $7 and ended up getting charged $10.50 with all their fees. Poor service and high prices just solidified to stick with the cruise line I know and trust.


kimwrightman's Full Rating Summary
Cabin
Onboard Experience
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Fitness & Recreation
Shore Excursions
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Cabin Review

Family Balcony

There was 4 of us to our room which fit us fine but we could've used more storage space. We were not fans of the open concept bathroom even with the frosted glass you can see a clear silhouette of whom ever was in there and the glass doors amplify any sounds in the bathroom. Also the glass doors rattled at night so we had to stuff towels under the doors for some peace and quite. The balcony was almost unnecessarily huge I think more room would've be nice.


Port & Shore Excursion Reviews

Barcelona

We stayed in Barcelona a few days before we boarded and LOVED it there. I would definitely go visit again. Great shops and cafes everywhere.

Naples

We got on a city sight seeing bus right on the dock it was only 23 Euro and definitely worth the price we rode the double decker bus and got some amazing pictures of the city and then had plenty of time to walk around the city and eat delicious Margarita pizza from Pizzeria Brandi its been around since 1780 you have to eat the pizza there its the best in the city we heard about lots of bad pizza throughout the city so I'm really glad we went there.

City Tour

Our bus was with Big Bus Tours and our tour guide was absolutely amazing! We knew that it'd be hard to see everything and she gave use a perfect timeline/route to see everything on our list. The buses ran ever 10-15 minutes so it really helped with our plan. I definitely will be returning to Rome in the future such a beautiful city with so much to see.

View All 349 City Tour Reviews
City Tour

We did the hop on hop off bus that was booked through my cruise but operated by city sightseeing buses. I wish I could get my money back as soon as we got on the bus our tour guide said it was coming to the end of season so there was less buses which mean I booked for buses to come to stops every 30 mins but he told us it'd be every hour so he highly recommended that we didn't take the buses and just walk fortunately my group was young so we had no problem walking but we did talk to 2 older ladies who waited for buses and they said they waited and hour and half for a bus to show up. It was upsetting to pay for a service that we didn't get to use other than the transport from ship to city which would've been significantly cheaper taking the train at that point

View All 83 City Tour Reviews
Cannes

Cannes was very beautiful we just walked the coast and the little city right there in port. We didnt spend too much time there though a lot of the shops and restaurants were closed but the people there were nice and the city was clean. I'm glad I stayed near the ship I heard Monte Carlo and Nice didnt have much to offer either.

Palma de Mallorca (Majorca)

We took a taxi to the church and walked the city area there we found really cute shops and restaurants. There wasnt too much to do so we got back on the ship early.


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kimwrightman
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