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The most disappointing of all my cruises. Room design very inconvenient and strange. The steward was just a glorified maid. He made the beds up and that was it. Unavailable for the first 3 days. Calls to housekeeping gave us a recording that he was busy helping other travelers. The poor service and attitude was across the board. Like tired workers just moving through the motions. This is a management problem. The only high spot was the Manhattan Room with excellent service. Everything was an additional charge. Treats at the coffee bar were not included. Why? They could offer the same treats as the buffet as well as higher end to be purchased. Room Service - additional cost. Horrible Internet!! Availability of internet staff was minimal. Luggage lock went missing from room, filed a report. Supervisor never followed up. Steward finally said he saw it in the trash he emptied?!?

Poor design - Worst customer service

Norwegian Epic Cruise Review by Deb7478

1 person found this helpful
Trip Details
The most disappointing of all my cruises. Room design very inconvenient and strange. The steward was just a glorified maid. He made the beds up and that was it. Unavailable for the first 3 days. Calls to housekeeping gave us a recording that he was busy helping other travelers. The poor service and attitude was across the board. Like tired workers just moving through the motions. This is a management problem. The only high spot was the Manhattan Room with excellent service. Everything was an additional charge. Treats at the coffee bar were not included. Why? They could offer the same treats as the buffet as well as higher end to be purchased. Room Service - additional cost. Horrible Internet!! Availability of internet staff was minimal. Luggage lock went missing from room, filed a report. Supervisor never followed up. Steward finally said he saw it in the trash he emptied?!?
Deb7478’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
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Shore Excursions
Service
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Cabin Review

Family Balcony
Cabin B5
Very strange configuration. Walk into the bathroom from hallway with shower on one side and toilet on other. Both with glass doors. Sink in the bedroom area. Curved walls that wasted space. Minimal walking area around bed. Storage was sufficient.
Deck 12 Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews

  • Private Tour
    Begonia was very friendly and informative. The driver was also really pleasant and attentive. They provided an exceptional experience seeing Monserrat, Sagrada Familia and around Barcelona
    View All 51 Private Tour Reviews
  • City Tour
    The city tour required very little walking and is good for those who prefer minimal effort. The little train covered a great deal of area with headset moderation. The biggest problem with group tours like this is the inevitable inconsiderate attendees that keep the rest of us waiting because they simply cannot be where they were asked to be on time.
    View All 28 City Tour Reviews
  • Monaco & Monte Carlo
    The group split and two took the Monaco/Monte Carlo trip and two took the little train and city tour. Monte Carlo provided free time to explore and gamble. The biggest problem with group tours like this is the inevitable inconsiderate attendees that keep the rest of us waiting because they simply cannot be where they were asked to be on time.
    View All 56 Monaco & Monte Carlo Reviews
  • Florence & Pisa Tour
    Celia was informative regarding wines of the region. She acted as driver and guide combo. She spent the majority of time with her headset in and messing with her ipad in her lap as she drove. She stated she had a one hour lunch. After which she seemed very sleepy at the wheel. All other tours the guide took their break while we were touring sites or eating ourselves. We paid for 8-9 hours.... This was our second tour with this company. Both experiences were poor. Would NOT recommend this company.
    View All 247 Florence & Pisa Tour Reviews
  • Private Tour
    Guide and driver both excellent. Cheerful, attentive, informative. Went to Pompeii and Naples. She directed us to an excellent restaurant for pizza and several coffee stops. Would highly recommend this company.
    View All 89 Private Tour Reviews
  • Private Tour
    Both the driver and the guide (Sylvia) were very pleasant and informative. We had not made a firm determination on what to see. After suggestions we went to Cuevas del Drach (the caves), toured the region around the caves, stopped at Orquidea for Majorican pearls and toured the city with some wonderful stops. Very reasonably priced. Definitely got our monies worth. We would highly recommend this company
    View All 18 Private Tour Reviews
  • Private Tour
    Lukka provided very little information. He was driver and guide, unlike our other tours where we had a separate guide. We were told we would not have time to go inside the Colosseum and St Peters, both of which we wanted to do. Turns out there was plenty of time except it was too late to get Skip the Line passes for the Colosseum as requested. We took it upon ourselves to get in line at St Peters and had plenty of time. Would not recommend this company.
    View All 146 Private Tour Reviews