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We looked forward to a relaxing trip with great food and being docked in the center of towns. Unfortunately most of the docking locations required a bus ride or very long walk to town. There was only 1 therapist in a 1 room "spa". She was rude and didn't listen to our concerns. Some of the food was outstanding including the lobsters flown in from Maine but other dishes were only average. The ship offers a tapas experience in their bistro as an alternative dining venue but will not offer that option unless at least 8 people sign up. Guides on the included excursions were also inconsistent. Some were excellent and others were poor. Took us to a private concert one evening which was excellent. Entertainment director was a one man show most evenings but did a very good job. Hotel manager was unwilling/unable to resolve a relatively minor complaint. Crystal needs to improve their senior management if they want to command premium pricing once the river ships become a few years old. Captain was very gracious when we wandered onto bridge area one evening when ship was passing through a lock. He allowed us to stay on the bridge and explained how lock system operated.

Inconsistent Food and Service. Poor Spa

Crystal Debussy Cruise Review by horseman1

Trip Details
  • Sail Date: October 2019
  • Destination: Europe River
  • Cabin Type: River Suite Deluxe with Panoramic Balcony-Window
We looked forward to a relaxing trip with great food and being docked in the center of towns.

Unfortunately most of the docking locations required a bus ride or very long walk to town.

There was only 1 therapist in a 1 room "spa". She was rude and didn't listen to our concerns.

Some of the food was outstanding including the lobsters flown in from Maine but other dishes were only average. The ship offers a tapas experience in their bistro as an alternative dining venue but will not offer that option unless at least 8 people sign up.

Guides on the included excursions were also inconsistent. Some were excellent and others were poor.

Took us to a private concert one evening which was excellent.

Entertainment director was a one man show most evenings but did a very good job.

Hotel manager was unwilling/unable to resolve a relatively minor complaint. Crystal needs to improve their senior management if they want to command premium pricing once the river ships become a few years old.

Captain was very gracious when we wandered onto bridge area one evening when ship was passing through a lock. He allowed us to stay on the bridge and explained how lock system operated.
horseman1’s Full Rating Summary
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Cabin Review

River Suite Deluxe with Panoramic Balcony-Window
Cabin S1
Spacious beautiful cabin. Large bath and great walk in closet
Took 3 attempts to get air conditioning fully operational
Crystal Deck Suite Cabins