First the positives:
excellent entertainment- if you can get a seat to participate
Our room steward Narendra was fabulous
Cirque Dreams and Steam was amazing
Burn the floor dancers show was fabulous
The rope course was great and so were the attendants
The water slides were fun
The grilled shrimp in the garden cafe was excellent consistently
Ports of Rotterdam, Southampton, LeHavre, Portland, Cobh and Bermuda were great.
-Too small Cabin deck - one person would have to get up to allow the other to get into the second chair. A book and one glass could fit on the outside table.
-TERRIBLE dining service.
Even Cagney’s their very expensive steak house the steaks were inconsistent and the side dish came long after your steak and the wine delivered twice was wrong.
Mostly the dining staff were disinterested, the meal timing was bad and more then not there were long waits between courses.
-The brand new rock and roll venue Syd Norman’s was probably the most popular and grossly undersized for the interest. This bar very small and was full more then 1-2 hr before the band went on stage holding 1/5 of the persons who attempted to attend.
-Popular events were held in the atrium instead of the theater. This area also was very small holding a very limited number of people.
-Very disappointing not to be able to dock in Azores but this was a weather issue.
-What was inexcusably the worst planned shore event was Great Stirrup Cay - if you didn’t pay for a shore excursion you had to sign up for a tender after those with an excursion we’re given priority. The ships staff appeared to make no attempt to monitor who signed up for which tender. Our tender number 10 left almost two hours late - at almost 2 pm getting us to the island when all the food venues closed at 2 pm. First excuse was “it took a long to get people on and off tenders” the second excuse was “the swells were slowing down the tenders” and the third and finally more honest was “we are sharing the 3 tenders with another ship”. This was exceptionally poorly done and what could have been a 4 hr day on the island was reduced to 2 hungry hours and 1 hour if that in line to get back in a tender. The island does not have the capacity for 2 large ships as we experienced.
-excuses aplenty on this ship and they kept morphing.
-Miami our first domestic port- everyone had to go thru customs. We disembarked to end our cruise here. We received a typed letter from NCL to congregate in an area at 7-7:15 am to depart FIRST as a group. The night before customer service indicated this would be at 7:30 am and we made travel arrangements accordingly. After what looked to be about 300-500 passengers and their luggage arrived we were told we would be LAST to depart! This was via elevators- for staff - some not working into the port where we stood for an hour in line on a hot stuffy gangway. We finally got to the curb at 10 am long after travel planned.
This was our 4th Atlantic crossing. Weather is an expected issue. NCL’s inability to handle a crowd of 3600+ passengers was not expected. Yes this ship can sleep that many but it cannot seat in entertainment venues, feed or disembark in a timely manner this many.
Every member of our party contracted a respiratory illness at one time or another and hacking coughing and I’ll appearing persons could be seen and heard throughout the ship.
I will not travel a Norwegian ship again. No matter how nice and talented the ships captain is. I recommend Celebrity or Holland or Disney for Atlantic crossings. All were smaller ships with consistently fine service.
Cabin was spacious with adequate storage for a 19 night cruise and beds very comfortable. Beds were tall enough to accommodate suitcases below.
Minimal movie options And very poor selection along with minimal movie rental options that cost $9.99 to view
We were on tender 10. The last to depart with guests. We left 2 hr after scheduled and arrived on island when all the food venues closing. By 2 pm it was windy but the water was beautiful still. It was an hour in line to get back on a tender with last tender at 5. This was without a doubt extremely poorly planned as NCL had complete control of this venue and getting us on and off the island. They could have continued the food venues for at least another hour or two to accommodate their delays