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We were on the NCL Epic which sailed out of Barcelona, Spain on October 27, 2019. The ports were Rome, Naples, Florence & Pisa, Cannes, France and Palma De Mallorca, Spain. The itinerary was great. We only booked 1 excursion with the ship in Cannes, France and the rest we booked private tours which were less expensive and amazing. We were a party of 4 adults (2 couples) and we all felt the same with the cruise. Our first impression was that the employees were not happy and it reflected in the service we received. For example, we had an issue with an onboard credit and the person at the guest service desk, simply said that I have to take it up with my travel agent as she did not see anything in their system about a credit. She was just plain rude and did not offer to speak with a manager or anyone above her. It was more like that's it, move out the way, next guest. I felt like they did not want to try and resolve the issue like on the many other cruises we have been on with Royal Caribbean and Carnival. Those cruiselines definetely know how to treat guests and all guests are treated equally whether you are a VIP guest or a regular guest - everyone is treated equally. on NCL if you are a Haven Guest, you get the royal treatment and if you are not, then you are treated like a 3rd class passenger on the titatic. This was our 3rd cruise with NCL and we decided that we will not do NCL anymore. It's just to many little things that add up. Another thing that they did was that on the last night of the cruise, they locked the mini bar and at 10:30 at night, we did not have access to our water bottle which we had already paid for and was in the refrigerator. I called our cabin stewart and he did not answer, therefore, I had to call the operator 2 times so that they can send someone to open it. That made us feel like if they did not trust the guests as maybe they thought that we were going to empty out the mini bar into our luggage and not pay for it - Well, that makes no sense because they had our credit card on file. That was a "stupid" move on their part and alot of people on board were not happy with that "concept" they are doing now of locking the mini bar on the last night. The lines of people complaining on this particular voyage was huge and they all had the same complaints. We spoke with other guests who were not happy either with the treatment they were receiving. We all felt like a number on the last couple of nights - it felt like they just wanted to get rid of all the guests quickly to get the new guests on board. I regret having left the gratuities pre-paid, it was $210.00 down the drain as none of them deserved a tip. We went to different dining rooms and the treatment was the same, all rude and in a hurry. NCL should really do something about this, as we the guests pay a good penny for our vacations and deserved to be treated nicely.

Disappointed

Norwegian Epic Cruise Review by Ermiz

2 people found this helpful
Trip Details
We were on the NCL Epic which sailed out of Barcelona, Spain on October 27, 2019. The ports were Rome, Naples, Florence & Pisa, Cannes, France and Palma De Mallorca, Spain. The itinerary was great. We only booked 1 excursion with the ship in Cannes, France and the rest we booked private tours which were less expensive and amazing. We were a party of 4 adults (2 couples) and we all felt the same with the cruise. Our first impression was that the employees were not happy and it reflected in the service we received. For example, we had an issue with an onboard credit and the person at the guest service desk, simply said that I have to take it up with my travel agent as she did not see anything in their system about a credit. She was just plain rude and did not offer to speak with a manager or anyone above her. It was more like that's it, move out the way, next guest. I felt like they did not want to try and resolve the issue like on the many other cruises we have been on with Royal Caribbean and Carnival. Those cruiselines definetely know how to treat guests and all guests are treated equally whether you are a VIP guest or a regular guest - everyone is treated equally. on NCL if you are a Haven Guest, you get the royal treatment and if you are not, then you are treated like a 3rd class passenger on the titatic. This was our 3rd cruise with NCL and we decided that we will not do NCL anymore. It's just to many little things that add up. Another thing that they did was that on the last night of the cruise, they locked the mini bar and at 10:30 at night, we did not have access to our water bottle which we had already paid for and was in the refrigerator. I called our cabin stewart and he did not answer, therefore, I had to call the operator 2 times so that they can send someone to open it. That made us feel like if they did not trust the guests as maybe they thought that we were going to empty out the mini bar into our luggage and not pay for it - Well, that makes no sense because they had our credit card on file. That was a "stupid" move on their part and alot of people on board were not happy with that "concept" they are doing now of locking the mini bar on the last night. The lines of people complaining on this particular voyage was huge and they all had the same complaints. We spoke with other guests who were not happy either with the treatment they were receiving. We all felt like a number on the last couple of nights - it felt like they just wanted to get rid of all the guests quickly to get the new guests on board. I regret having left the gratuities pre-paid, it was $210.00 down the drain as none of them deserved a tip. We went to different dining rooms and the treatment was the same, all rude and in a hurry. NCL should really do something about this, as we the guests pay a good penny for our vacations and deserved to be treated nicely.
Ermiz’s Full Rating Summary
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Cabin Review

Balcony
Cabin BE
the cabin was ok.
Deck 10 Inside Cabins, Balcony Cabins, Suite Cabins