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We booked the President Cruise to attend the Hall and Oats concert live. We are diamond members and were told on the ship that we could not attend the live concert due to high demand. You would think if Royal was Loyal to their customers they would add a extra show. This is not rocket science just good customer service. and planning. Poor planning and customer service made for a bad experience. On this cruise, all the specialty restaurants are booked and all the shows are overcrowded. The shows are outstanding if you can get in. Food was good and we have a nice cabin and a great room steward who is very attentive. Generally not a relaxing vacation as there is a fair amount of stress with not getting into these events. This will be our last President s Cruise. It’s just not worth the effort and was no way special.

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Symphony of the Seas Cruise Review by billy52

10 people found this helpful
Trip Details
  • Sail Date: November 2019
  • Destination: Eastern Caribbean
  • Cabin Type: Ocean View Balcony
We booked the President Cruise to attend the Hall and Oats concert live. We are diamond members and were told on the ship that we could not attend the live concert due to high demand. You would think if Royal was Loyal to their customers they would add a extra show. This is not rocket science just good customer service. and planning.

Poor planning and customer service made for a bad experience.

On this cruise, all the specialty restaurants are booked and all the shows are overcrowded.

The shows are outstanding if you can get in. Food was good and we have a nice cabin and a great room steward who is very attentive.

Generally not a relaxing vacation as there is a fair amount of stress with not getting into these events.

This will be our last President s Cruise. It’s just not worth the effort and was no way special.
billy52’s Full Rating Summary
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Cabin Review

Ocean View Balcony
Cabin 4D
Liked the layout, lots of closet space and room
Deck 9 Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins