We were waiting for MSC to cruise out of NYC. We were sick of RCCL Anthem of the Seas, and don't cruise on Carnival or Norwegian. Embarkation was quick. The staterooms were ready fairly early and our luggage arrived to the room fairly early as well. We had a balcony on Deck 10. It was one of the smallest balconies we have ever had on a cruise, but since we were going to Canada, we didn't use it too often. The cabin itself was pleasant enough, but there was not enough storage for an 11 day cruise, we kept having to pull our suitcase out from under the bed.
We had the Premium Drink package, and we had to watch our account as we were being charged for drinks. Shenel in Customer Service was great in getting our account credited back, but it was pretty annoying that the IT department couldn't get this fixed, as we weren't the only ones with this problem.
I was impressed on all the cleaning that was going on throughout the ship. However, the public women's bathrooms frequently had no soap in all the sink dispensers. Some hand sanitizer dispensers were empty. I was appalled by the number of people entering the dining room or the buffet without washing their hands; no one from the cruise line was even directing them to do so, which is what happens on other cruise lines.
We took a 3 specialty restaurant package and used it for lunch. When the ship was in port, they were open! On those days we received excellent service. We even decided to eat in the Sushi Bar and the Hibatchi restaurant without our package. Our least favorite meal was at the Tapas restaurant.
Main dining room, late dinner on Deck 5, for the most part the food was good. It came out warm sometimes, but we found out that it was because there was only one kitchen on the ship for the dining rooms.
The Pizza in the buffet was always hot and freshly made and was good for a late night snack, a big plus too, was that you could watch them making the Mozzarella right there.
The Comedy show, Beer Prov was a bust. Sat through the first show, and didn't laugh. So didn't go to the show later in the week. We didn't like the crowds to see any other shows in the Broadway theater, so we didn't go. Enjoyed Master Chef at Sea. Cirque De Solei the first show was great, the second show was cancelled for us because of weather. We didn't like the crowds on the Promenade, when they had the music events. Too crowded for us. There really were not other lounge areas, like on the Seaside to enjoy a cocktail and music. On Deck 5 near the Customer Service desk, the piano player and singer were great. She sang in either English or Italian.
We liked the service at both The Edge Bar (where you can always get Espresso) and the Champagne Bar.
The future cruise desk is stuck in the back of the Champagne Bar on Deck 7, there is no sign up sheets, and really no way of knowing who is on line to see them. That needs to be more prominently placed.
We did one MSC excursion in St. John, and thought for the $50 each, the trolley tour was not worth it. After that, we did things on our own in port.
We found out on the last day that there was a morning show to talk about the day. We didn't know and were never told that our balcony would be cleaned 2 different times in 2 different ports. Both times we were in our room with the curtain open for sunlight.
Disembarking at the end of the cruise was easy. We live in Brooklyn, NY and were home 30 minutes after we got off. We waited to get off since we lived locally.
Not enough storage space for clothes for 2 people on an 11 day cruise. Bathroom smaller than usual. Bed was comfortable and right next to the balcony doors. Balcony was small.
Walked around on our own with a map from the Information booth in town.
It WAS NOT ST. JOHN'S NEW FOUNDLAND, IT WAS ST. JOHN, NEW BRUNSWICK
We went to the Maritime Museum and walked back along the waterfront.
We did a walking tour, on our own, through the old town.
We walked through the old port section, and ate a restaurant that was recommended to us, Central Provisions and had a great meal. There were stands on the way back to the ship, and only people that use Maine products could sell items along there.