We chose this cruise as seeing the Canal was on our bucket list and we liked leaving and returning to the pacific Coast as we hate long flights. Getting into the terminal was a long process as another ship was also boarding-there should be 2 distinct lines for each ship and terminal, but after we were dropped off our luggage was quickly taken and we proceeded very seamless through the boarding process. This is our 5th cruise so we are familiar with it. Our room was fine, but the 3 things we asked for, months ahead of time, and promised they would be done by the time we boarded, were not done - We asked for a hand held shower be installed as we find the showers very small and this helps , second we asked for house coats, none were provided and for additional pillows, none provided. We had to go to Customer Service and ask and about after 3 hours it was done - what is the use of asking many months in advance and promising it would be taken care of, and not followed up on!
I was not impressed by the quality of the food in the Horizon court - very bland and a lot of stews..I realized that this cruise had a GREAT many seniors on it-just look at all the walkers and scooters everywhere, but I am sure they enjoy food with flavor and texture .
The sales and pushiness of the EFFY product was very irritating Constant flow of "there's a sale" not really I am Canadian and by the time you do the exchange the prices are very high and I can get the same product at home for less cost - The sales they had in the Dining room and such were very bad - they were trying to sell off all their Alaskan Cruise souvenirs at what they said were discounted, but I could walk down any street in LA and get the same T Shirts at a quarter of the price 10.00 for a kids T Shirt, not a good deal for a so called sale. We pay on average 10,000.00 to take this cruise and am bothered at the constant sales and the lack of affordable shopping on board - I mean 6.00 for a tub of Pringles, really...!
There was only 1 person on boar that was under the age of 20 - he was a 10 year old boy and he had the Kids zone and personnel all to himself - he must have been very bored
For what the excursions were, the time on a bus and the time allotted at the sites, were not worth the costs - We had booked and excursion at every port, but cancelled after the first 3 I didn't pay top dollar to spend 3 hours on a bus and 20 minutes at our destination. I realize that this is the first time in a long while that Princess has been back to some of these ports but they do need to rethink some of these areas excursions. The walk from some of these ports were too long in the heat-It would have been to Princesses benefit if they arranged with some locals or the port persons to have some kind of quick pick up and drop of going between both, as there were more people in their 80"s than under.
On 2 of the 3 excursions we went on we arrived at a church where there was a funeral going on, so we could not enter properly-some people went in and took pictures near the back as not to disturbed the mass, but really-the guide should be checking into these things before we arrive or something-the 2nd church , just minutes after we arrived, a mass started so we all sat
I was disappointed in the entertainment it was OK but they defiantly got their entertainers from the "C" class list-never heard of any of them. As far as the entertainment during the day-there was none-except for doing posters? Are we in kindergarden? The staff in the Horizon with a few exceptions were not very good-many times after we sat down we had to try and flag down someone to get a drink and on many occasions would just go get one ourselves. For a ship that just came our of refurbishment, they seemed to be shutting down one side or the other of the Horizon for some kind of repair not to say that most of the public restrooms had the same issue.
Our cabin Stewart also was not very attentive-our balcony had some old wet folded up papers that were used to stop the rattling of the doors between our cabins on the floor as well as some popcorn and such that was never cleaned up-any dishes or glasses that were dirty were never cleared away unless I put them in the bathroom sink and after a few days-our bathrobes were taken away and not returned no explanation.
The wait staff for the most part were OK. Our waiter and his assistant, Freddi and Adi were very good, and attentive . We made it a point when we would go to the Dining room for breakfast to ask to be seated in Freddie's area which on more than 1 occasion prompted the waiters waiting in line to chant Freddie, Freddie... which was amusing - The menu's for dinner were very much lacking - Do Not Order steak they are paper thin and not well done - the choices are very non imaginative and some were down right awful-The cold cucumber and mint soup . Many times I went with the Alfredo instead of the other options as nothing appealed to us.Overall this is our 2nd trip with Princess and we have traveled 3 times with RCI - and there is a big difference. We have travel ed with Princess as the places their ships leave from and where they have destinations happens to be where we would like go go, but they have a ways to go the catch up with RCI Not saying they are bad, just lacking
When we arrived back disembarking was relatively painless with the exception that one of the wheels on our luggage was broken and a Princess rep took a report and said it would be anywhere from 2-4 weeks but we must have a claim submitted within 14 days of the end date of our cruise. We have a problem with this, as if we damaged anything in our stateroom-we would have it billed to our credit card immediately - when we arrived home we were told by the repair shop that it would take over a month to repair as the part would have to be ordered - this was a brand new suitcase. We called Princess when we got home to file our claim and it took over 3 hours to submit our claim after holding for almost 1 hour - NEED TO IMPROVE THE AFTER CRUSE SERVICE !!!!!!!!
Overall we did enjoy the canal, but were very disappointed with the overall experience on the Coral
The cabin was average but the balcony was never cleaned up
Too long of a bus trip and too short of time at site - but was different from what was advertized - expected the Mayan type and got some stairs with grass growing over themView All undefined undefined Reviews
The chocolate demo was good but we did not need to be paraded through a market where they sold a lot of meat and produce - we cannot purchase and take back on board - we felt bad that we could not buy but I blame our guide for that
This port by far was the cleanest and best accesable - we took the catameran tour and it was enjoyable with the exception of them tring to push us to buy the pictures they took-when w said no they followed us and kept on asking