Pre-cruise: My wife and I had reserved a room at the Hotel San Giorgio in Civitavecchia, Italy. In addition, we had also purchased the hotel's Gold Package. The package included among other things, a shuttle service from Funcimo Airport, Rome and to the hotel. Unfortunately, the hotel shuttle from the airport was obviously overbooked, and we had to wait an extra four hours at the airport, beyond the previously agreed pickup time, for a new shuttle to arrive from the hotel. In the future, we would rather book hotel accommodation in Rome, and take a shuttle from the hotel to the cruise port in Civitavecchia, the day of departure.
Embarkation: Went smoothly.
The Ship: We found Jewel of the Seas too bee mostly well maintained.
Stateroom info: We had booked a Veranda Stateroom aft. on deck eight. It was very comfortable, and with a large balcony.
We were very satisfied with our always smiling stateroom attendant, A.S. Pradipta.
Dining: We had the second seating on deck four in the MDR. Unfortunately, we were disappointed that the dinner menu had changed since our last cruise with Jewel of the Seas in April last year. The menu map had no longer a separate section for the previous, every day classic dining choices. We also thought that the selection of dishes were no longer as extensive and varied as before. We also missed that cold soups now were very rarely offered.
But we were mostly pleased with the quality of the food we selected. We were very satisfied with the excellent and professional service we received on our table no. 216 from Waiter, Francis and Assistant Waiter, Sarah - both from the Philippines! They took really very good care of the two of us!
We had all our breakfasts in the Windjammer, and lunches too, if we got back on time, after being ashore. Regarding breakfast, we were disappointed that they did not have ordinary ham among the cold cuts, but only a cheap variant. We also experienced several times they ran out of fruit yoghurt.
Fortunately, we had never any problems finding an unoccupied table, even during “peak hours”. And we think the staff did a good job of clearing the tables.
We were not satisfied with the Café Latte-Tudes on deck five. What a negative contrast to Celebrity’s excellent Café al Bacio! Café Latte-Tudes for instance use paper cups, not proper cups. There is insufficient seating, and we also missed a nice waiter service.
Bars: The service in the bars were varying. We got the best service from the Pool Bar.
Entertainment: We thought both the singer, Gary Williams, and the Tenors Unlimited, made good performances in the Theater.
The Crown & Anchor Society: As Diamond Plus members we used the nice Concierge Lounge on deck 13 for the nightly Diamond Event. The lounge was never to crowed, and the bar service was very good.
Shore excursions: We had only pre-booked one excursion with the ship, from Naples - “Sorrento on your own”. Unfortunately, we were a little disappointed with this excursion. Part of the bus ride went through tunnels, and we also thought the guide was talking too low.
Itinerary – The six ports of call were all good. And we were particularly pleased when we arrived in Santorini, that it turned out that Jewel of the Seas was the only cruise ship that had anchored in Santorini that day. There was, therefore among other things, just a relatively short wait for the cable car back and forth to the city of Fira.
Internet: It was sometimes slow.
Disembarkation in Civitavecchia - smooth. Easy to find baggage. We bought a bus transfer to Funcimo Airport at Guest Services. For one hour's bus ride from the port, the transfer price was far too high-priced!!
Overall – A very pleasant cruise!
It was nice and large, and the balcony had two sunbeds, two chairs and two tables.
Part of the bus ride went through tunnels, and the guide was talking too low.View All 165 Sorrento Reviews