I predicate any review with a caveat. Not everyone likes the same experiences and I come to most experiences skewed by the fact that I live in the Las Vegas area, where entertainment and food service are highly competitive and demand excellence. I try to weigh this bias in while reviewing and realize not everyone is subject to the variety and expertise in the areas as one who lives in a recognized entertainment capital of the World. So, I will not nitpick in my cons, but mention only those drawbacks I find extraordinary. With that out of the way, let's begin.
Let me first say that this was my first NCL experience. My resume sports twenty cruises, but the lion's share is on Royal Caribbean. My wife and I wanted to see if "freestyle" cruising was for us. A one week cruise on NCL's Bliss, sailing out of Los Angeles, a mere one hour plane ride away, seemed like a good beginning to what we hoped would lead to many more cruises with Norwegian. After watching several reviews, we decided on a Spa Mini Suite to take advantage of the thermal spa suite. Having visited each of the ports on our itinerary, we decided to spend the entire week on the ship and sample as many of the restaurants as we could.
Before looking at the pros and cons, let me begin with an overall review of the Bliss. This is a beautiful ship with so much going on it is nearly impossible to get it all in with just one week. If an active cruise is your thing, you will be certainly satisfied on the Bliss. Now, to the list. I like to finish with the pros, so let's start with five glaring cons, not in any particular order.
1. Food...Although I found some outstanding dishes around the ship, I'd classify most dishes as not bad, just lacking flavor. I found myself tasting many dishes and just coming to the conclusion that it didn't offend and was filling. Believe me when I say, the meal packages will not leave you hungry. Most meals included two appetizers, one main, two sides and a dessert. I ate at seven different restaurants plus the buffet, so I covered quite a bit in one week. I did not visit the main dining rooms so I'll hold judgement and assume they were at or above buffet quality. The best experience I had was at Le Bistro, where all of the dishes shined. My worst experience was certainly at the usually highly regarded Cagney's steak restaurant, closely followed by Los Lobos. If you've had Cagney's before, and I haven't, although most I asked said it was not to be missed, you might want to miss this one on the Bliss. There are just some things you come to expect in a finer restaurant, and Cagney's on the Bliss fell far short. Let me just mention a few things. I enjoy my filet with a Gorgonzola crust. I know, it's a little odd, but steak restaurants all know how to do it. I asked for this and was told they could do a blue cheese crust, but not Gorgonzola. The waiter didn't seem to understand what Gorgonzola is. Anyway, when delivered, there was no crust at all. I asked about the blue cheese and he kindly went back to the kitchen and brought out a side of blue cheese crumbles. I spoke to the manager about it and asked him if he knew what I was talking about. He even told me how it was cooked to form the crust. He offered to take it back and fix it, but I was just frustrated at this point and against a window of time so I just ate the steak with some microwaved blue cheese on top. I need to also add I couldn't eat my two sides. Their definition of cream corn is whole corn kernels in a milk broth. The potatoes au gratin came clumped together in one piece. But check this out. My wife's wine glass had a hole in it...not a crack...not a broken off piece, but a hole you could stick your finger through. She didn't see it and wine poured all over her when she tilted back the glass. How does a glass make it to the table with a big gaping hole. Just don't do the cheesecake. It's flavorless. The multi-layered cake is the best choice. I could add a few more tasteless dishes but I think you get it. For a better filet, visit Le Bistro or even the Teppanyaki restaurant. Los Lobos Mexican restaurant was also pretty tasteless. I have to say I am used to great Mexican food, having lived once in Albuquerque, but I also know the minimal requirements to pass for tasty Mexican food. Los Lobos did not meet this minimum. As to the other restaurants I visited, they were all filling with hits and misses. La Cucina had some tasty spicy shrimp appetizer, but how do they get away with being an Italian restaurant without meatballs? I opted for another filet and it was rather dry. As to the buffet, I thought the breakfast buffet was average, but there was one dish I had to repeat a few times, the Bananas Foster French Toast or Waffle. I haven't seen this on other ships and it was, IMO, to die for. If I travel again on the Bliss, I will skip the specialty restaurants and dine mostly between the buffet and the main dining room. The money saved here can go toward one of my pros, the Thermal Suite.
2. Cabins...I suppose I'm spoiled by junior suites on Royal, but I was under-impressed with the spa mini suite. Gone is the walk-in closet of a stepped-down suite I'm used to. In its place is a closet pinned against one side of the bed. There are no drawers, ambient light nor outlets next to the bed. Royal is lax here too, but the walk-in closet light provides a nice night light over the door. I should mention that the cabin did provide a USB outlet on each side of the bed. IMO, the long couch just isn't needed. I would rather have seen two chairs and a small table. The balcony was one of the smallest I've had in awhile, and that includes standard Royal balconies. I would have expected a larger balcony from a mini-suite. It appears it's all about the included Thermal Spa, but the cost simply doesn't justify the increase in price without extra amenities. As to the noise? It's the worst I've ever had due to these mini-suites being directly under the pool deck. The cabin we had, 15782, was so close to the band on deck 16, my wife could repeat the words from the songs while she tried to take a nap. IMO, stay far away from cabin 15782. As to service, I didn't even see our cabin steward until the fifth day. For some reason, he just couldn't get his timing down on when we were in and out. I have a recommendation here. They have the buttons for privacy and clean room. I would have those tied in with the steward's stations. And while we're on these buttons, let me say I am not a fan of the card in the slot for power idea. I wish that would go away. NCL Bliss has it. Finally, the mini-fridge is too small to fit in a plate from any dining room, so don't bring your food back unless you get a small plate. I tried every which way to get it to fit by moving cans and little bottles around to the point of being charged for a can I never used.
3. The App...I could also add this to the pros because when it worked, it was well worth the $9.95 to stay in contact with all your friends. This eliminates the classic walkie-talkie. It's just that often I found my texts not being received for as much as 30 minutes later. My advice would be to add something I can't believe they forgot...Information on ship-wide opening and closing times. It's in the daily planner, but not on the App. I would think this would be an easy extra page to add. Finally, although it's nice to see your activities you booked each day, any time I had more than one, I could only pull up the first one. Maybe I was doing something wrong and if anyone has some advice, please help. So, I won't say this is a total con, just needs improvement.
4. The Racetrack...This will be a huge pro if you have kids or even adults who are a kid at heart. The ONLY way to participate here is to buy the unlimited pass. There is no way you're riding without a reservation, and even in the off season I cruised in, they were well gone early on. I hate having to plan a ride four days from now at 3pm, and limiting my drinking all day to ride that one time. With the pricey unlimited pass, you could just walk up and get in the queue before you start drinking.
5. Ship Embarkation...I'm not going to hold this entirely on NCL. Perhaps the confusion was the LA port's staff as well.
A Few More Minor Cons...The ship had a strange vibration at times. It wasn't the usual sway we all know, but a almost popcorn popping shake that even woke me up one night. I didn't care for the theatre seats in that they were slanted down and the drink cup holder cut into your arms. The staff seemed over-worked and I only remember 2 or 3 bars where the staff was happy and interactive. I study the cleaners as well and they were never aware they should always present a positive attitude. Don't get me wrong, there were some staff that were happy, but they were new in their contract. NCL has an eight month contract with zero days off. That's extreme. If I'm wrong about this, it's because that's what they told me and maybe it weighed into their attitude.
I know the cons seemed a lot, but they were far less than all the pros of this ship. I think the pros and cons I write about here will be biased toward your cruising style. Many of the cons can be avoided just by doing some good research and adjusting my cons by simply doing something like picking a quieter room. It's just that I am highly disappointed in a ship having a mini-suite so loud and so small. I am highly disappointed in such a supposedly high quality steak restaurant failing on simple instructions. That being said, let's look at five pros so outstanding, it might be all you need to cruise on this ship...
1. The Observation Lounge...I've been told this area is so spectacular, quiet and serene, that this makes booking the Haven, if some privacy away from crowds is your Haven reason, unnecessary. IMO, this is correct. I spent many mornings there with a cup of coffee in my hand watching the Sun rise. There's a small continental breakfast there as well, and the muffins are delicious. This ship should be high on your list of options for an Alaskan cruise. I've cruised New Zealand, Norway and Santorini. I would have loved this view on those cruises.
2. The Thermal Spa...Do not miss out on this. There's a warm pool with thermal jets that alleviated any back pain I had. There's also saunas, a steam room, a salt room, and even a snow room. It really changes the entire cruise when you spend an hour or two in this massive area early in the day. PLEASE try it.
3. The Drink Package...Simply put, I loved it. The drinks were great and they serve two at a time if you want with no number limit. Also, if 19 bars isn't enough for you, you might need help. Note, the package is VERY expensive. You must get this included as a free at sea. It needs to be your first and maybe only choice if you drink.
4. Entertainment...Check it out, I saw The Beatles at the Cavern Club and Jersey Boys in the theatre all the same night. I only wish the seats had been better. But don't act yet, look what else you get. The drinks at Prohibition, five of them, were tasty and strong, just like the musical. I didn't see Six, but I heard it was great. Siglo, the rock band, sounded JUST LIKE PINK FLOYD. Those guys were awesome. The piano players were top notch and the Reggae band jammed. Add to this, the first Country Music venue I've seen at sea and it's tough to decide what to do each night. There's also tons of activities going on. NCL knows what they're doing with this.
5. The Waterfront...What a great idea. They hide the life rafts below and give you an almost complete wraparound walking area with scattered bars and dining outside. This should be on every ship. I'm used to a lower deck walking area on Royal, but there's nothing going on like on the Bliss. I loved this area and I think you will too.
Some other pros I liked...Karaoke in the Cavern Club was fantastic. The large screen at the Atrium is great for Wii and movies each day. The Local is a restaurant bar open 24 hours a day. I don't believe I've seen this on any Royal ship, Carnival or Celebrity I've cruised. On Royal, you're lucky to find some pizza or muffins at most. On NCL Bliss, you can order the entire menu at the Local. Imagine fish and chips at four in the morning. That's freestyle to the max. I also loved that the sales areas don't take up all the walking room on the floor. Finally, I don't know if it's the port or the ship, but the vibe was young and energetic. The Halloween party was fantastic and lots of people dressed up.
Things I didn't get to: Coco's Chocolates, Night Club, Comedy at the Comedy Club, Race Cars, Laser Tag, Slides, Main Pool, Main Dining Rooms, Q Texas Smokehouse, The Haven. Maybe it's because one week just isn't enough, but some of these things got missed because I simply fell in love with the Thermal Suite and spent a lot of time there. So, one final caveat to my review. You could love all the things I missed and have a completely different cruise. I guess what I'm saying is...It really is freestyle, and with so much to do, you will certainly find your groove. I hope I was able to help.
See full review, but I was disappointed at the size, storage options, amount of noise, and service. The shower was the best feature. I would opt for a quieter lower extended balcony and just purchase the Thermal Suite package.