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My wife and I were off on our 22nd cruise. We have achieved Diamond Status with Royal Caribbean(RCL) quickly working our way towards Diamond Plus (It will happen sometime in 2020). We were traveling with another couple who also are Diamond members and arrived separately. We arrived at the cruise Terminal at Cape Canaveral and was immediately impressed with RCL’s Harmony of the Seas. We have been on two other Oasis Class Chips (Oasis & Allure) so this was our first time on Harmony. Because of somethings we experienced I am going to grade the ship in three Categories (Good, Bad, Ugly). For this cruise we had prepaid gratuities and one specialty dining experience THE GOOD (Which can be considered EXCELLENT too!) Check-in at Cape Canaveral was the best we EVER experienced. It was painless and the staff at the terminal was amazing. They moved over 6,000 people through the terminal like a hot knife through butter. Everything was laid out and marked clearly. Staff moved people to keep everything flowing smoothly. The Ship. Simply amazing. RCL figured out how to improve upon placement of entertainment venue’s, improved the Boardwalk and Central Park areas, sports deck and food eateries to allow a freer flow of patrons around the ship better than Oasis and Allure. The rides (Abyss, and perfect storm waterslides) were exceptional and added to the experience. We had an ocean view balcony room (#8308) our Stateroom Attendant Archie was exceptional. The nicest happiest attendant we have had to date. Our room was spotless daily. He made the trip better and want to recognize him for the days he took care of us. Archie definitely earned the additional tip we gave him. We used Mytime Dining on the 3rd Floor. Our waiter Lamba and assistant waiter Shabham provided the best service we EVER have had on a Royal Caribbean Ship. Using the word impressive doesn’t come close to describe how these two men served us. Details and meals were explained. The way we were served was flawless. A huge thank you to both of these fine professionals. Additionally, our Head Waiter Mike was equally exceptional. This is the first time on any cruise the head waiter took an active interest daily in what was happening on the floor in the dining area that I have observed. All of these professionals made our experience in their dining facility a positive one. Finally, the food was also very good. Prepared perfectly every time. All three earned the extra Tips we gave them and we were happy to reward them for exceptional service. Entertainment. Grease was well done. The Ice professionals did a production show and then did their own show which they made up themselves. The talent on the ice rink was incredible. Simply amazing stuff to watch. They were the best shows we have seen on any RCL cruise ship with an ice rink. The diving show had both good and bad things associated with it. The good parts were the incredible diving and acrobatic skills which these professionals showed. At times, the show was sensational. But, there was a very strange twirling component to the show. it is a bit much to have the twirling going on for some 5 plus minutes before the rest of the show starts. The food on the promenade was excellent and available at all times. The service was excellent as well! The embarkation process of leaving the ship was equally amazing. We just walked off the ship with our luggage. With the exception of cruisers not having their cruise passes with them to get off the ship plugging up a line for a few minutes, it was a great process (more on this later). The weather stopped the Welcome back party from happening on day 3. Instead of putting on a lame show, they actually rescheduled it. THE BAD (Think of it as areas of opportunity to improve things on this ship) The endless barrage of selling drink, food, and vitality packages while you are trying to relax is more than a turn off. At every turn there is someone with a laminated card with a special amazing price to try and extract it from you. We went to Chops for dinner and WAITED FOR 30 plus minutes to get served. The waiter was clearly overburdened and we had to beg him to come and take an order from him. I guess all that overselling has a price when you understaff. The food while quite excellent put a dent into activities which we had booked in advance. We were lucky to see a few shows later in the week, but if you are going to sell a premium service, it should be flawless – like our dining room experience. The amount of wine poured in a glass is pretty pathetic for a single pour. For the prices charged, at least a 6 oz pour should happen. I have never seen such skimpy pouring on all of the cruises I have been on. Those MBA’s at RCL mush be really trying to find ways to squeeze everything out of their guests. I would suggest the cheapness is a bit over the top. The Diamond Lounge (4TH floor). The Diamond lounge was overflowing. There were over 800 diamond and diamond plus members on board – half of the ship was crown and anchor members. The room was packed so they opened up the jazz club next to it which could maybe hold a total of 100 guests. (See a problem here?) RCL made rules for their royal members and is failing miserably in taking care of its “loyal members”. There was a large singles group on board. They occupied Dazzles Lounge which is across from the Diamond Lounge. Of course, the singles group were potentially paying more for the cruise so the staff’s ability to serve was significantly compromised. The little laminated cards depicting Diamond lounge and drink hours said 4:30 to 8:00. The service on this ship was the worst we EVER had thus far on a ship. We experienced once on allure last year, but this was worse. Gavin our host tried his best, but if you don’t have available staff under your control because they are elsewhere serving people is a bit difficult. Once again, the CHEAPNESS IS A BIT OVER THE TOP on how diamond guests and above are treated on board. – With the exception of Pinnacle members, treating your top loyal guests as steerage could become an earnings nightmare for shareholders if your guests decide to go elsewhere. The design of the Windjammer (number of sinks before you enter to wash your hands) is a design flaw. It was disappointing to find out you had to pay if you wanted to have an escape room experience. More MBA cheapness on behalf of RCL. Room service. We never ever had a problem with it until we sailed on the Harmony. The story goes like this. We put our request out as we normally do indicating what we wanted and the time window we wanted it (830 to 9:00am). After waiting until 9:15am we called and couldn’t get through and we wound up leaving the room at 9:20am for breakfast. We then heard from the head of Room Service, he apologized and said they were busy and had some problems. He then put in an order for us the next day for the same time (830to900). Later that day we made other breakfast plans and I called to cancel the room order for the next day. The next day comes and we receive a call at 7:20 saying breakfast is on its way. Then the next morning we got a knock on the door at 8:20am with a breakfast order from 2 days ago. You just can’t make this stuff up! RCL has done a great job at describing their rides and certain situations on how to ride them so they will be safe. But like other cruise ships people’s behaviors on how they use the elevators or how they use other public areas should also be addressed. Make a video on how people need to behave when exiting or entering an elevator should be a top priority or a restroom for that matter. While most people are nice, a small percentage have no clue on how poor their behavior towards others is and could effectively be mitigated if educational videos on the subject are shown. Finally, the Cruise Compass needs another look. Yes, it is a big ship and yes there is a lot going on. But it should be done by time of day. Keep it simple, too many attempts to organize activities by type and time. The gym needs to have fans. It is a great facility, but the air movement is lacking. Smoking on the ship needs to be confined to deck 15 or 16. You smell smoke in the gym and other places - if you want your patrons to live, keep 2nd hand smoke out of their lungs. Perfect Day is quite something, but paying for some things that should be included in the base price of the trip should be the norm and not exception. THE UGLY: If people are admitted into the Coastal Kitchen and are told they have access to it by administrative staff in error, there should be a protocol or policy in place so that the patron(s) in question is/are not treated like feces. In this instance, the guests (in a junior suite) were told 3 times (by an administrative officer) they could have access to the Coastal Kitchen for Breakfast, Lunch and Dinner. While in the Coastal Kitchen things got ugly. Instead of the staff saying there appears to be a mistake, please stay for your meal, however you can only have access to this area for dinner as our policy was not stated to you correctly. To throw someone out of an area – particularly in an exclusive dining area is beyond tacky. It is more than low. It does not matter what level the Crown and Anchor member is – as every captain has said that our loyal patrons are what matters most, we don’t get paid if you are not happy. The congestion at the diamond lounge should NEVER happen. A promise is something which should never be reneged on. Corporate profit at RCL just allowed for an increase in dividend for Share Holders. It doesn’t happen if folks loyal to royal decide to go elsewhere. If Oasis and Allure could figure it out, why can’t Harmony? RCL has plenty of opportunity to fix things. But even with all the not so good, we are still looking forward to the next time. Hopefully things will be fixed then.

Royal Caribbean's Harmony of the Seas is an amazing ship

Harmony of the Seas Cruise Review by Fantom333

9 people found this helpful
Trip Details
My wife and I were off on our 22nd cruise. We have achieved Diamond Status with Royal Caribbean(RCL) quickly working our way towards Diamond Plus (It will happen sometime in 2020). We were traveling with another couple who also are Diamond members and arrived separately. We arrived at the cruise Terminal at Cape Canaveral and was immediately impressed with RCL’s Harmony of the Seas. We have been on two other Oasis Class Chips (Oasis & Allure) so this was our first time on Harmony. Because of somethings we experienced I am going to grade the ship in three Categories (Good, Bad, Ugly). For this cruise we had prepaid gratuities and one specialty dining experience

THE GOOD (Which can be considered EXCELLENT too!)

Check-in at Cape Canaveral was the best we EVER experienced. It was painless and the staff at the terminal was amazing. They moved over 6,000 people through the terminal like a hot knife through butter. Everything was laid out and marked clearly. Staff moved people to keep everything flowing smoothly.

The Ship. Simply amazing. RCL figured out how to improve upon placement of entertainment venue’s, improved the Boardwalk and Central Park areas, sports deck and food eateries to allow a freer flow of patrons around the ship better than Oasis and Allure. The rides (Abyss, and perfect storm waterslides) were exceptional and added to the experience.

We had an ocean view balcony room (#8308) our Stateroom Attendant Archie was exceptional. The nicest happiest attendant we have had to date. Our room was spotless daily. He made the trip better and want to recognize him for the days he took care of us. Archie definitely earned the additional tip we gave him.

We used Mytime Dining on the 3rd Floor. Our waiter Lamba and assistant waiter Shabham provided the best service we EVER have had on a Royal Caribbean Ship. Using the word impressive doesn’t come close to describe how these two men served us. Details and meals were explained. The way we were served was flawless. A huge thank you to both of these fine professionals. Additionally, our Head Waiter Mike was equally exceptional. This is the first time on any cruise the head waiter took an active interest daily in what was happening on the floor in the dining area that I have observed. All of these professionals made our experience in their dining facility a positive one. Finally, the food was also very good. Prepared perfectly every time. All three earned the extra Tips we gave them and we were happy to reward them for exceptional service.

Entertainment. Grease was well done. The Ice professionals did a production show and then did their own show which they made up themselves. The talent on the ice rink was incredible. Simply amazing stuff to watch. They were the best shows we have seen on any RCL cruise ship with an ice rink.

The diving show had both good and bad things associated with it. The good parts were the incredible diving and acrobatic skills which these professionals showed. At times, the show was sensational. But, there was a very strange twirling component to the show. it is a bit much to have the twirling going on for some 5 plus minutes before the rest of the show starts.

The food on the promenade was excellent and available at all times. The service was excellent as well!

The embarkation process of leaving the ship was equally amazing. We just walked off the ship with our luggage. With the exception of cruisers not having their cruise passes with them to get off the ship plugging up a line for a few minutes, it was a great process (more on this later).

The weather stopped the Welcome back party from happening on day 3. Instead of putting on a lame show, they actually rescheduled it.

THE BAD (Think of it as areas of opportunity to improve things on this ship)

The endless barrage of selling drink, food, and vitality packages while you are trying to relax is more than a turn off. At every turn there is someone with a laminated card with a special amazing price to try and extract it from you.

We went to Chops for dinner and WAITED FOR 30 plus minutes to get served. The waiter was clearly overburdened and we had to beg him to come and take an order from him. I guess all that overselling has a price when you understaff. The food while quite excellent put a dent into activities which we had booked in advance. We were lucky to see a few shows later in the week, but if you are going to sell a premium service, it should be flawless – like our dining room experience.

The amount of wine poured in a glass is pretty pathetic for a single pour. For the prices charged, at least a 6 oz pour should happen. I have never seen such skimpy pouring on all of the cruises I have been on. Those MBA’s at RCL mush be really trying to find ways to squeeze everything out of their guests. I would suggest the cheapness is a bit over the top.

The Diamond Lounge (4TH floor). The Diamond lounge was overflowing. There were over 800 diamond and diamond plus members on board – half of the ship was crown and anchor members. The room was packed so they opened up the jazz club next to it which could maybe hold a total of 100 guests. (See a problem here?) RCL made rules for their royal members and is failing miserably in taking care of its “loyal members”. There was a large singles group on board. They occupied Dazzles Lounge which is across from the Diamond Lounge. Of course, the singles group were potentially paying more for the cruise so the staff’s ability to serve was significantly compromised. The little laminated cards depicting Diamond lounge and drink hours said 4:30 to 8:00. The service on this ship was the worst we EVER had thus far on a ship. We experienced once on allure last year, but this was worse. Gavin our host tried his best, but if you don’t have available staff under your control because they are elsewhere serving people is a bit difficult. Once again, the CHEAPNESS IS A BIT OVER THE TOP on how diamond guests and above are treated on board. – With the exception of Pinnacle members, treating your top loyal guests as steerage could become an earnings nightmare for shareholders if your guests decide to go elsewhere.

The design of the Windjammer (number of sinks before you enter to wash your hands) is a design flaw.

It was disappointing to find out you had to pay if you wanted to have an escape room experience. More MBA cheapness on behalf of RCL.

Room service. We never ever had a problem with it until we sailed on the Harmony. The story goes like this. We put our request out as we normally do indicating what we wanted and the time window we wanted it (830 to 9:00am). After waiting until 9:15am we called and couldn’t get through and we wound up leaving the room at 9:20am for breakfast. We then heard from the head of Room Service, he apologized and said they were busy and had some problems. He then put in an order for us the next day for the same time (830to900). Later that day we made other breakfast plans and I called to cancel the room order for the next day. The next day comes and we receive a call at 7:20 saying breakfast is on its way. Then the next morning we got a knock on the door at 8:20am with a breakfast order from 2 days ago. You just can’t make this stuff up!

RCL has done a great job at describing their rides and certain situations on how to ride them so they will be safe. But like other cruise ships people’s behaviors on how they use the elevators or how they use other public areas should also be addressed. Make a video on how people need to behave when exiting or entering an elevator should be a top priority or a restroom for that matter. While most people are nice, a small percentage have no clue on how poor their behavior towards others is and could effectively be mitigated if educational videos on the subject are shown.

Finally, the Cruise Compass needs another look. Yes, it is a big ship and yes there is a lot going on. But it should be done by time of day. Keep it simple, too many attempts to organize activities by type and time.

The gym needs to have fans. It is a great facility, but the air movement is lacking.

Smoking on the ship needs to be confined to deck 15 or 16. You smell smoke in the gym and other places - if you want your patrons to live, keep 2nd hand smoke out of their lungs.

Perfect Day is quite something, but paying for some things that should be included in the base price of the trip should be the norm and not exception.

THE UGLY:

If people are admitted into the Coastal Kitchen and are told they have access to it by administrative staff in error, there should be a protocol or policy in place so that the patron(s) in question is/are not treated like feces. In this instance, the guests (in a junior suite) were told 3 times (by an administrative officer) they could have access to the Coastal Kitchen for Breakfast, Lunch and Dinner. While in the Coastal Kitchen things got ugly. Instead of the staff saying there appears to be a mistake, please stay for your meal, however you can only have access to this area for dinner as our policy was not stated to you correctly. To throw someone out of an area – particularly in an exclusive dining area is beyond tacky. It is more than low. It does not matter what level the Crown and Anchor member is – as every captain has said that our loyal patrons are what matters most, we don’t get paid if you are not happy.

The congestion at the diamond lounge should NEVER happen. A promise is something which should never be reneged on. Corporate profit at RCL just allowed for an increase in dividend for Share Holders. It doesn’t happen if folks loyal to royal decide to go elsewhere. If Oasis and Allure could figure it out, why can’t Harmony? RCL has plenty of opportunity to fix things. But even with all the not so good, we are still looking forward to the next time. Hopefully things will be fixed then.
Fantom333’s Full Rating Summary
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