This cruise was a classical-music themed charter, sailing from Amsterdam to Basel.
Having sailed on a river cruise before with another company, I had a good idea of what to expect. The AmaSerena crew certainly lived up to expectations in terms of service at the front desk, housekeeping service in the cabins, and the all-important role of the Cruise Director -- Bojan did a marvellous job of organizing daily tours and activities for all of us to enjoy, all while dealing with the necessity to keep fitting the daily concert into the schedule on top of everything else. The three stars are for these aspects of the trip.
The big disappointment was the service (or lack of it) in the dining room. And believe me, I am not a demanding, special-attention-greedy customer at all.
Response from Eva , Coordinator, Social Media
The outside balcony sounds like an attractive feature, but it uses up a lot of space in the room without giving much space for the user who wants to sit outside. Inside space becomes extra-tight around the bed(s) as a result. Otherwise, the cabin is lovely and very comfortable.