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AmaSerena Review

4.5 / 5.0
Editor Rating
73 reviews
1 Award

Beautiful Ship, Service was Lacking

Review for AmaSerena to Europe River
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kenny654
10+ Cruises • Age 60s

Rating by category

Cabin
Embarkation
Dining
Public Rooms
Entertainment
Fitness & Recreation

Additional details

Sail Date: Oct 2019
Cabin: Stateroom with French balcony and outside balcony

This cruise was a classical-music themed charter, sailing from Amsterdam to Basel.

Having sailed on a river cruise before with another company, I had a good idea of what to expect. The AmaSerena crew certainly lived up to expectations in terms of service at the front desk, housekeeping service in the cabins, and the all-important role of the Cruise Director -- Bojan did a marvellous job of organizing daily tours and activities for all of us to enjoy, all while dealing with the necessity to keep fitting the daily concert into the schedule on top of everything else. The three stars are for these aspects of the trip.

The big disappointment was the service (or lack of it) in the dining room. And believe me, I am not a demanding, special-attention-greedy customer at all.

Response from Eva , Coordinator, Social Media

Dear kenny654, Thank you for taking the time to share your experience with us. We sincerely apologize that your cruise and our service did not exceed your expectations and are disappointed...

Cabin Review

Stateroom with French balcony and outside balcony

The outside balcony sounds like an attractive feature, but it uses up a lot of space in the room without giving much space for the user who wants to sit outside. Inside space becomes extra-tight around the bed(s) as a result. Otherwise, the cabin is lovely and very comfortable.

1 Helpful Vote

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