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We embarked on a week long cruise with NCL on the beautiful Breakaway last month. Positives The ship was beautiful, clean, well appointed and all the public areas were well laid out with adequate seating The food in the garden cafe (buffet) was lovely. Constantly refreshed and made fresh each time, we never had any problems with this food at all. The drinks package (as part of free at sea) was really worth it and we very much enjoyed the cocktails on offer, as well as the selection available from margharitaville. The bar tenders were generous with pours and would make drinks not on the official menu if asked The itinerary was great and we thoroughly enjoyed all the stops The shows were very good, rock of ages was fun and the dance show impressive The activities such as ropes course, climbing wall and basketball court and mini golf were great. Our inside cabin was well kept and spacious. Good storage spaces available. 2 members of recreational staff (Wham and Neal) were excellent (the only 2 we came across) Kids club (though our child didn’t go much) seemed to go down well when she did attend - though being closed for 4 hours a day wasn’t helpful. Negatives STAFF - never have I come across such a group of miserable, unhelpful to the point of resenting serving you, staff. Rarely was a smile to be spotted amongst them and they were on occasion downright rude Communication - one of our prebooked shows was moved from one day to the next - the only reason we knew this was because another family told us, and they only knew because they had tried to double check the time it started with the box office. The daily schedule was often wrong, directing people to the wrong part of the ship for events (the last night party for example) and the aforementioned miserable staff were clearly annoyed at having to redirect people (rudely...) to the right part of the ship. The shows, whilst good, were all adult themed. There was little if any in the way of family appropriate entertainment. The main restaurants were extremely slow to serve, to the point where the food was always lukewarm by the time it finally made it to your table. The overall feel of the ship was that it was aimed for 18-30’s crowd. The biggest main pool in the middle of the top deck was adults only, with a stage hosting such family friendly events as mr sexy legs and miss Norwegian....the entertainment in this area lacked and despite it being directly next to the small children’s swimming area (the only one on the ship) there were often songs sung or played with curse words. We experienced a significant technical delay on boarding and were stuck in the terminal building with no access to food (though drinks were provided) for 3 hours, not boarding till 2:30. The muster was also awful, being 45 minutes long and being constantly told to “ssshh” by the person in charge. All this before we had eaten or drunk anything. Goodness knows how people with diabetes etc managed. I don’t regret doing this cruise, and don’t doubt young childless couples would perhaps have loved it more, but I was looking for a more family friendly cruise which this just wasn’t.

Beautiful ship - shame about the staff and club 18-30 vibe

Norwegian Breakaway Cruise Review by Choccielover

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Trip Details
  • Sail Date: October 2019
  • Destination: Eastern Caribbean
  • Cabin Type: Family Inside Stateroom
We embarked on a week long cruise with NCL on the beautiful Breakaway last month.

Positives

The ship was beautiful, clean, well appointed and all the public areas were well laid out with adequate seating

The food in the garden cafe (buffet) was lovely. Constantly refreshed and made fresh each time, we never had any problems with this food at all.

The drinks package (as part of free at sea) was really worth it and we very much enjoyed the cocktails on offer, as well as the selection available from margharitaville. The bar tenders were generous with pours and would make drinks not on the official menu if asked

The itinerary was great and we thoroughly enjoyed all the stops

The shows were very good, rock of ages was fun and the dance show impressive

The activities such as ropes course, climbing wall and basketball court and mini golf were great.

Our inside cabin was well kept and spacious. Good storage spaces available.

2 members of recreational staff (Wham and Neal) were excellent (the only 2 we came across)

Kids club (though our child didn’t go much) seemed to go down well when she did attend - though being closed for 4 hours a day wasn’t helpful.

Negatives

STAFF - never have I come across such a group of miserable, unhelpful to the point of resenting serving you, staff. Rarely was a smile to be spotted amongst them and they were on occasion downright rude

Communication - one of our prebooked shows was moved from one day to the next - the only reason we knew this was because another family told us, and they only knew because they had tried to double check the time it started with the box office. The daily schedule was often wrong, directing people to the wrong part of the ship for events (the last night party for example) and the aforementioned miserable staff were clearly annoyed at having to redirect people (rudely...) to the right part of the ship.

The shows, whilst good, were all adult themed. There was little if any in the way of family appropriate entertainment.

The main restaurants were extremely slow to serve, to the point where the food was always lukewarm by the time it finally made it to your table.

The overall feel of the ship was that it was aimed for 18-30’s crowd. The biggest main pool in the middle of the top deck was adults only, with a stage hosting such family friendly events as mr sexy legs and miss Norwegian....the entertainment in this area lacked and despite it being directly next to the small children’s swimming area (the only one on the ship) there were often songs sung or played with curse words.

We experienced a significant technical delay on boarding and were stuck in the terminal building with no access to food (though drinks were provided) for 3 hours, not boarding till 2:30. The muster was also awful, being 45 minutes long and being constantly told to “ssshh” by the person in charge. All this before we had eaten or drunk anything. Goodness knows how people with diabetes etc managed.

I don’t regret doing this cruise, and don’t doubt young childless couples would perhaps have loved it more, but I was looking for a more family friendly cruise which this just wasn’t.
Choccielover’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Ages 7 to 9
Service
Onboard Experience
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Cabin Review

Family Inside Stateroom
Cabin I1
Excellent size cabin with plenty of storage space for everything we took. Good size bathroom with nice shower.
Well located and we had no issues with noise.
Pullman bed will be left down rather than put away and remade nightly but as we didn’t spend much time in the room this wasn’t an issue for us.
Deck 13 Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins

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