Horizon Cruise Review by ew101
- Sail Date: October 2019
- Destination: Mediterranean
One of the larger internet cruise sites lets you book Pullmantur – you can also book directly with the line. The pricing is pretty good but the port charges and taxes were unusually high. I am fine with window cabins as on the old ships balconies are rare.
We flew into Madrid. The Indigo Hotel there is well located and has a nice breakfast. Don't book IHG properties via Orbitz, Expedia etc. as IHG will not give you frequent guest points which is highly annoying. Cool tourist stuff is near Plaza Mayor. The El Corte Ingles department store is worth a trip- they are well merchandised and carry everything.
Malaga the departure port is not hard to get to. You can fly direct from London or larger airports like Zurich or Munich or by fast train. We stayed at the MG Hotel in Malaga. It is close to a nice beach and there are good restaurants. It is very close to the port also. We answered our own question on early departures from the ship- it seemed to be late as it docked at 9- usually in the US ships seem to dock at 5 and unload at 7. There is no “carry your own-walk off” departure.
The online check in was a bit tricky as there is a narrow time window to do it. You have to wait in line at the port to check bags and they hand write new tags even if you have the printed ones you made up. Pro tip- there a special (short) check in line for online check in customers. Cabins were available after 3:30
Aboard, we got an impassioned sell for the enhanced beverage package. Note that everybody gets a basic drink (wine, beer, etc.) package for free. If you are fussy on your brands by all means upgrade. Cafe Cafe on deck 8 was always full and was the town center.
Embarcation lunch was in the buffet- I had pizza and paella and many had the free wine and beer. The open deck covered dining was pleasant. Afterward we went to the library on deck 8 which even had a sign asking for silence. Libraries are rare and valuable aboard a ship.
Announcements were in Spanish and English and this trip had 600 "international" passengers. All crew seem to be at least bilingual in English- this was a rule as we learned. There is most of a teak promenade deck and several nice aft and forward facing seating areas. On more modern ships these areas are cabins. We were addressed in English much of the time.
Dinner was good- they have a lot of choices. The free wine was a nice touch- I remember paying $12 a glass after tip on more expensive lines like Cunard. We were at an English speaking table and the service was excellent. Everything arrived hot. I had lasagna and pasta with clams main courses the first few days and fun tapas. There were theme/dress up nights- formal, tropical, 1920s and white. These were not well publicized in advance. The average male on formal night wore a sportcoat.
The ship had several bands- and there was good Latin dancing in the central lounge on 7. Sadly the dance floor was cluttered with chairs. And the band was on super late- 10:30+ was normal.
The "Ask the Captain" briefing was in English- translated to Spanish. I asked a question- the crew seemed super friendly- they are from all over but Brazil and South America were common. The Captain was from Ukraine and funny- he was asked a snarky question that the ship seemed smaller than most with a lot of motion- he said he slept like a baby. Pullmantur has a bit of French heritage also.
I spent some time researching cabins- I wanted a couch or love seat for in-cabin reading or knitting. I picked one in "FC" which seemed to have one- "Deluxe Family Outside" - it had a fold down bed which developed a rattle which I reported. After a few tries this (and some squeaky and or broken drawers) were repaired with several sheet metal screws and some caulk. If you have a problem they can fix aboard- ask- a nasty posting later is unhelpful. The cabin had 2x US outlets and one two round pin Euro outlets at the desk. These had flat screen TVs. Cabin service was once per day.
I found two favorite things - hot tea/coffee at 5am in the buffet and no piped in music at the table. Spain is not the place for early risers but this helps me cope :) There was a gluten free toast station at breakfast. There are good vegetarian choices. They would do well to have a “coffee shop” that was open early someplace aboard for international or jet lagged guests. Or even a tray of rolls out- RCCL does this. A lot of lines are known for cutbacks- not here.
We liked dinners on the ship. They have a fancy chef advising them- there were “everyday” items and creative new ones each night. The Gala Night had a fixed menu. Attire for men was sport coat average on Gala Night. There were barely enough tables for the buffet when it is raining – the nice aft and poolside outdoor seating was unavailable. The early seating dinner at 1930 was a stretch for us- but lunch- Brasa Grill- tended to go on and on- until 1930. The normal late start for breakfast of any kind was annoying- but the Waves Lounge was open half an hour earlier.
I think we figured out the business model for Pullmantur. The older ships keep the mortgage low. The don’t make much on the bar as so much is free and the non smoking casino was quiet. But they sell a lot of excursions and the laundry was fast and tidy and the Internet was reliable. So they got a well deserved extra $200 from us. They are getting a newer ship with more balconies- so have a bright future.
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