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This wasn't at all what we expected as our first cruise. Embarkation was a nightmare. After receiving our cabin keys we were herded to a large room with hundreds of people. We waited there for 4 hours with nothing to drink and lots of standing room only with all the people. There was a network problem of some sort that stopped anyone from getting on the ship. After finally getting on we wanted a drink. Couldn't get one as the bars were not open and neither were the restaurants. Off to our cabin we went. Not very spacious to say the least for a mini-suite, not even a chair to sit in. Housekeeping was mostly unavailable as each time we called for something no one would answer. Got a message that said they were busy call back later. Called room service to get a breakfast menu. Was told to call housekeeping. They have the menus. No one answers housekeeping. Have always heard food on cruise ships was very good. Food on this ship was mediocre at best. Couldn't even get a Coke in one of the large restaurants for lunch without going to the bar and buying one. Even the specialty restaurants were not very good. Wanted to play Bingo for a fun activity. Minimum cost to play was $39 per person for 3 games. The winning prizes were not equivalent to the cost. How about Let's make a Deal in the ships atrium that holds a couple hundred people on a ship that holds 3,000 . $49 to play that game. Debarkation was also a problem. Was going on an excursion at the port so we supposedly had priority to get off. Stood in line for over an hour just to get off the ship. Never even went on the excursion. It took you around the city of Miami and you could get on and off the buses. Sounded good as we had 10 hours to waste waiting for our plane home. Then we found out most of the buses were not air conditioned. Who wants to get on and off no air-conditioned buses in Miami when its 90 degrees and 100% humidity. We are done with cruises and would never recommend NCL to anyone. Not one staff member even mentioned our 4 hour wait to get on the ship.

Not as expected

Norwegian Breakaway Cruise Review by rkpap

1 person found this helpful
Trip Details
  • Sail Date: October 2019
  • Destination: Eastern Caribbean
  • Cabin Type: Mini-Suite with Large Balcony
This wasn't at all what we expected as our first cruise.

Embarkation was a nightmare. After receiving our cabin keys we were herded to a large room with hundreds of people. We waited there for 4 hours with nothing to drink and lots of standing room only with all the people. There was a network problem of some sort that stopped anyone from getting on the ship.

After finally getting on we wanted a drink. Couldn't get one as the bars were not open and neither were the restaurants. Off to our cabin we went. Not very spacious to say the least for a mini-suite, not even a chair to sit in.

Housekeeping was mostly unavailable as each time we called for something no one would answer. Got a message that said they were busy call back later. Called room service to get a breakfast menu. Was told to call housekeeping. They have the menus. No one answers housekeeping.

Have always heard food on cruise ships was very good. Food on this ship was mediocre at best. Couldn't even get a Coke in one of the large restaurants for lunch without going to the bar and buying one. Even the specialty restaurants were not very good.

Wanted to play Bingo for a fun activity. Minimum cost to play was $39 per person for 3 games. The winning prizes were not equivalent to the cost. How about Let's make a Deal in the ships atrium that holds a couple hundred people on a ship that holds 3,000 . $49 to play that game.

Debarkation was also a problem. Was going on an excursion at the port so we supposedly had priority to get off. Stood in line for over an hour just to get off the ship.

Never even went on the excursion. It took you around the city of Miami and you could get on and off the buses. Sounded good as we had 10 hours to waste waiting for our plane home. Then we found out most of the buses were not air conditioned. Who wants to get on and off no air-conditioned buses in Miami when its 90 degrees and 100% humidity.

We are done with cruises and would never recommend NCL to anyone. Not one staff member even mentioned our 4 hour wait to get on the ship.
rkpap’s Full Rating Summary
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Cabin Review

Mini-Suite with Large Balcony
Cabin M6
2 electrical outlets in the room, both in the same place. Finally found one in the bathroom that didn't look like an outlet. Had to have a crew member show us how to plug something in. Not one chair to sit in only the bed.

The couch/bed was terrible. Regular bed was adequate but not very comfortable. For a "Floating Hotel" I'd say Motel 6 is what it was patterned after.

On a positive note it was kept clean.
Deck 8 Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews