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I chose this cruise because of its destination without really checking the specific shop. This was our 5th HAL cruise and was the most disappointing. The food quality on the Lido deck wasn't up to the usual HAL Standards. It seemed that by the time we got back to our seats, most of the hot food wasn't. We ate a lot of lukewarm to cold meals on Lido. The communication for excursion departure needs some improvement. On one of the first excursions, the announcement called for Group A. No one had ever mentioned a Group A so we incorrectly saw a large A on our ticket and thought it was us only to find out later that that A meant adult. We missed getting our excursion Dot and ended up boarding the wrong bus. My biggest complaint about excursions is the HAL staff did not prevent those with physical impairments from joining events that had been categorized as difficult from joining the group. The result is that we all slowed down and it took longer to complete. We skipped some planned stops to make up time. Extraordinarily unfair to the majority of the group. On balance with the complaints is the extraordinarily friendliness of the entire staff...officers, wait staff, cabin severs, and even workers passing in the hallways. The ship was spotless by the way.

Small, tired old ship Run by super friendly crew and staff.

Rotterdam Cruise Review by Upt68e

4 people found this helpful
Trip Details
  • Sail Date: October 2019
  • Destination: Transatlantic
  • Cabin Type: Standard Interior Stateroom
I chose this cruise because of its destination without really checking the specific shop. This was our 5th HAL cruise and was the most disappointing. The food quality on the Lido deck wasn't up to the usual HAL Standards. It seemed that by the time we got back to our seats, most of the hot food wasn't. We ate a lot of lukewarm to cold meals on Lido.

The communication for excursion departure needs some improvement. On one of the first excursions, the announcement called for Group A. No one had ever mentioned a Group A so we incorrectly saw a large A on our ticket and thought it was us only to find out later that that A meant adult. We missed getting our excursion Dot and ended up boarding the wrong bus.

My biggest complaint about excursions is the HAL staff did not prevent those with physical impairments from joining events that had been categorized as difficult from joining the group. The result is that we all slowed down and it took longer to complete. We skipped some planned stops to make up time. Extraordinarily unfair to the majority of the group.

On balance with the complaints is the extraordinarily friendliness of the entire staff...officers, wait staff, cabin severs, and even workers passing in the hallways.

The ship was spotless by the way.
Upt68e’s Full Rating Summary
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Cabin Review

Standard Interior Stateroom
Cabin N
Smaller than expected. Floor buckled when walked on great cabin service.
Dolphin Deck Inside Cabins, Outside Cabins