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Celestyal Crystal Cruise Review
4.5 / 5.0
Cruise Critic Editor Rating
214 Reviews

If you're looking for a touch of luxury, good food and wine, not for you

Celestyal Crystal Cruise Review by Shaky2207

5 people found this helpful
Trip Details
  • Sail Date: Oct 2019
  • Destination: the Mediterranean
  • Cabin Type: undefined

We chose this cruise because of its destinations but all a bit rushed and often late arrival.

We had a drinks package that I can only describe as penny pinching as many drinks not available and waters and mixers were from large bottles and often were very flat and had to be returned often, you could purchase mixers and water if you wanted better quality which we did, Coffee on board was abysmal very weak and dreadful quality unless you paid for coffee pods, A number of passengers complained about the quality of cocktails.

Food in restaurants was frequently well and truly overcooked although some of the ingredients were good, Seating arrangements were so poor and disorganised that almost every night you had to queue for considerable time which caused the crew to get unwarranted abuse from a number of passengers. The complimentary wine was a choice of 3 low quality wines unless again you purchased wines and drinks from their premium (I question this use of the word) list

Pool - only 10 people allowed in at a time with possibly 1200 passengers.

Public rooms looked sad and in need of a bit of tlc

Staff either very good or very poor but overall very pleasant

It took 21/2 hours to embark for us, other clients said 3 hours and disembarkation was a farce as we were asked to vacate our cabins at 8am and then we sat for 2 hours 20 minutes with no further information before they started disembarkation and of course everyone was then in a rush to get off so it became chaotic as passengers did not follow their laid down procedures.

Excursions that we went on were of poor quality and very crowded, In Santorini we set anchor slightly late and had then got approximately 5 hours to go on tender, coach for excursion, get cable car down to tenders, last tender 12.30pm,

The destinations were a real exiting part of the cruise.

We did complain a few times about parts of the above but found it futile as things did not improve and we then decided why spoil our holiday so just accepted the situation, We could say more but it then makes it seem as though you are just moaning

The penny pinching by this company ensures that we will not be sailing with them again

Shaky2207's Full Rating Summary
Onboard Experience
Enrichment Activities
Value For Money
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Shore Excursions
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Cabin Review

Best part of cruise as the cabin was clean and reasonable facilities and housekeeping was excellent by a lady called Irene the only downside was no bath, Bottled water, minibar and breakfast in the cabin had to be paid for and the breakfast was expensive at 15.95 Euros with a minimum of two persons so that was almost 32 Euros if you wanted breakfast in your cabin or on the balcony which would have meant an extra 224 Euros if you prefer breakfast in the cabin. This

Port & Shore Excursion Reviews

Bosphorus Cruise

Could not hear the commentary but the view was superb

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Excellent city with many sights and lovely walks

Oia Village

5 hours to get tender, board coach, see excursion, walk around capita,l take cable car, get last tender before 12.30 nothing but a rush

View All 255 Oia Village Reviews

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