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Harmony of the Seas Review

4.5 / 5.0
Editor Rating
1964 reviews
30 Awards

Unprepared, rude and disappointing process to even reach the ship

Review for Harmony of the Seas to the Eastern Caribbean
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Atma Lancaster
2-5 Cruises • Age 20s

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Sail Date: Aug 2019
Cabin:

This was our group of 6's first cruise and we were excited to get things underway. We booked flights with Air2Sea with the guarantee that there would be alternate flights available if there were any delays during our layovers.

Lo and behold, we experienced a delay. When we got to the next airport station, we were told there were ZERO alternate flights available. We missed the cruise. Although they tried to make up for what happened by giving us stays in Orlando and later Cozumel, there was zero communication made with us unless we tried to call Royal Caribbean or Air2Sea first. We were promised to be updated on flight itineraries in the following morning; ultimately, we weren't updated until the night before, when we had to call them, only to find out that they made the flights without emailing or notifying us. We would have missed the flights if we didn't call. We were even told by one of the agents to "stop calling" when we were updating them on impending delayed flights. When we reached Cozumel by plane, we realized the agent did not book our hotel rooms at all. Air2Sea's international number also did not apply in Mexico (IMPORTANT TO KNOW) so we had to resort to Facebook after 2 hours of nothing else working. Finally, rooms were secured.

On the day we were embarking, port security told us that 2 of the guests did not have their names on the embarking list. Apparently there may have been some miscommunication between Royal and Air2Sea. Again, we had to wait until this was resolved.

Cabin Review

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