Long journey from New Zealand, with High expectations of Avalon from Travel Agents.
Fresh Food didn't arrive before leaving Amsterdam so meals were often AVERAGE. we are not that fussy, but compared to other trips ....food was not up to standard.
Our Ship was switched to Avalon Artistry 2, at the last minute...with no explanation why.
Purchased top deck for better views, but told again... at the last minute....due to low water ...no more boat trip from Regensburg, so 2 days against another boat in Regensburg with no view, no light as cabin on next boat 1 meter away! Drapes needed for privacy. Missed some ports and so adjusted our chosen excursions.
We were told we had to Bus to Vienna and then to Budapest one quarter of the Trip. No ship to transfer us to, as other companies were doing...very successfully, we heard later. Travel Agents advised us this is what happened, if a short part was un-passable. A very long Bus trip for 2 days was not what we signed up for.
Set meal at hotel....no choice
Our boat then miraculously arrived at Budapest for our last night ....so it did get through.....pretty sick all round.
So we had another night against another boat, no light as drapes pulled.
One or two nice meals, overall, but most were very average.
Avalon refunded half our money for 2 Hotel nights and thought that was magnanimous. We have written to Avalon advising of our dissatisfaction and have been told they are very sorry but basically ' Tough luck'
Moral of the story.....save your money if thinking of a trip with Avalon, the hipe and sales pitch is just that, so be ware.
Very disappointing trip.
As expected and quite acceptable