We were booked on the first leg of this voyage, 16 nights to Hawaii, roundtrip from Vancouver. We have done this itinerary three or four times, but previously with Princess.
We are fairly experienced cruisers. I think this was our 25th cruise, with various cruise lines. We have tried HAL before. I suspect the issues we had are specific to this ship, not to HAL generally.
Pros: The staff are wonderful and hard working. There were many older passengers and many of them had mobility devices. The staff would fold up their walkers for them and tuck them away and then magically reappear to set them back up for them and place them nearby. I have never seen such service.