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We have been on a number of sea cruises previously and this was our 3rd river cruise that we chose for the destinations. We had not been on Emerald before so this was a new experience for us. We were met at the airport and transferred to the ship without any problem and greeted by the crew who were very helpful. Our luggage arrived at the cabin safely that we found that the cabin facilities were clean and well prepared as was the rest of the ship. Our first lunch was a little disappointing as there was not a great deal of choice but this improved at dinner where there were more choices available - the main criticisms that we had at dinner was that it did take a long while to be served and we found that the noise level in the dining room was so loud that it was difficult to hold conversations and this was evident at all dinners except where there was a split dinner. We were not alone in these criticisms as other guests made the same comments. The other main criticism was the noise in our cabin from the vacuum toilet system and again other guests made the same comments in adjacent cabins. The excursions were very well organised and some of the guides were very good. The disembarkation went well although we were left at the airport with no support from Emerald and had to queue for over 30 minutes at check in. Some passengers were unsure about where to check in and as there was no representative available felt a little disappointed. Apart from the noise issue it was a good cruise but this would put me off using Emerald again as this was not a problem on previous cruises.

Interesting destinations, excellent crew, good food and excellent weather

Emerald Star Cruise Review by fireman999

2 people found this helpful
Trip Details
We have been on a number of sea cruises previously and this was our 3rd river cruise that we chose for the destinations. We had not been on Emerald before so this was a new experience for us.

We were met at the airport and transferred to the ship without any problem and greeted by the crew who were very helpful. Our luggage arrived at the cabin safely that we found that the cabin facilities were clean and well prepared as was the rest of the ship.

Our first lunch was a little disappointing as there was not a great deal of choice but this improved at dinner where there were more choices available - the main criticisms that we had at dinner was that it did take a long while to be served and we found that the noise level in the dining room was so loud that it was difficult to hold conversations and this was evident at all dinners except where there was a split dinner. We were not alone in these criticisms as other guests made the same comments.

The other main criticism was the noise in our cabin from the vacuum toilet system and again other guests made the same comments in adjacent cabins.

The excursions were very well organised and some of the guides were very good.

The disembarkation went well although we were left at the airport with no support from Emerald and had to queue for over 30 minutes at check in. Some passengers were unsure about where to check in and as there was no representative available felt a little disappointed.

Apart from the noise issue it was a good cruise but this would put me off using Emerald again as this was not a problem on previous cruises.
fireman999’s Full Rating Summary
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Cabin Review

Cabin
A very noisy cabin during sleeping hours but apart from that it was good.