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We chose this cruise from Singapore as it visited ports we had not been before. We knew it was a relocation cruise & that it was coming to Sydney for the first time under the new name. We encountered a number of problems with the slowness of service from the drink waiters, the processes they used where we had to sign for everything & the dietary problems we were trying to communicate to the waiters & their supervisors. Two of our group of 5 are Coeliacs - so it is imperative t have a Gluten Free meal which we notified at the time of booking. It was NOT easy!! Nothing was labelled for either GF diets, Vegetarian, Vegan & the like. We spoke to the Head supervisors in both the Lido & the Dream dining rooms & they really tried their best. Each day we felt things were improving, but then someone in our group would be left waiting for their soup whilst the rest of our group had had their main meals!!! This happened more than once. We had a laugh so many times at dinner - small things that went wrong - but we put it down to experience & it did not stop us having a great time. We loved the staff - they were beautiful people. The entertainment on board was fantastic. From the shows in the Zodiac Theatre to the bands in the Palm Court & by the pool. We enjoyed them all. The theme nights were good fun. We never went to the Casino - but we knew that the ship was catering for the wealthy Chinese. We loved the exercise classes, the Trivia got better after the first couple of days....& the Bingo was fun to watch. Even though it was supposed to be refurbished, I think that mainly happened in the Palace Area. The Dream dining room carpet & the level 7 large area need to be replaced. A great fun time was had despite a few inconveniences. Gettting off the ship in Sydney was NOT fun. The poor young staff members that were left to apologise to all of us about the delays were getting abused. A senior member of staff should have been there to cope with the complaints.

A training cruise for staff

Explorer Dream Cruise Review by 5 Amigos

50 people found this helpful
Trip Details
We chose this cruise from Singapore as it visited ports we had not been before. We knew it was a relocation cruise & that it was coming to Sydney for the first time under the new name. We encountered a number of problems with the slowness of service from the drink waiters, the processes they used where we had to sign for everything & the dietary problems we were trying to communicate to the waiters & their supervisors. Two of our group of 5 are Coeliacs - so it is imperative t have a Gluten Free meal which we notified at the time of booking. It was NOT easy!! Nothing was labelled for either GF diets, Vegetarian, Vegan & the like. We spoke to the Head supervisors in both the Lido & the Dream dining rooms & they really tried their best. Each day we felt things were improving, but then someone in our group would be left waiting for their soup whilst the rest of our group had had their main meals!!! This happened more than once. We had a laugh so many times at dinner - small things that went wrong - but we put it down to experience & it did not stop us having a great time.

We loved the staff - they were beautiful people.

The entertainment on board was fantastic. From the shows in the Zodiac Theatre to the bands in the Palm Court & by the pool. We enjoyed them all. The theme nights were good fun.

We never went to the Casino - but we knew that the ship was catering for the wealthy Chinese.

We loved the exercise classes, the Trivia got better after the first couple of days....& the Bingo was fun to watch.

Even though it was supposed to be refurbished, I think that mainly happened in the Palace Area. The Dream dining room carpet & the level 7 large area need to be replaced.

A great fun time was had despite a few inconveniences.

Gettting off the ship in Sydney was NOT fun. The poor young staff members that were left to apologise to all of us about the delays were getting abused. A senior member of staff should have been there to cope with the complaints.
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Cabin Review

Cabin
Clean, enough storage, adequate space to move around. Glad we had a balcony.