My husband and I have been on about 22 cruises. We always look forward to each and every cruise. We understand the highs and lows of the various cruise lines. But the MSC Meraviglia had to be the worst! It started at embarkation in NY. We were going on a 10 nt round trip cruise to Canada in October, 2019. We were on line for 3 hours! Some were on line 4 or 5!!! No food. No drink. Nowhere to sit. Some older people even collapsed inside. There was barely any staff from MSC to be found.
The oceanview cabin, which we usually take, was barely larger than a shoebox! There was not even a chair or small couch in the room, which was depicted in a photo online of this type of accommodation. The night tables were no more than 8" across! There were 2 drawers 12" across, and 3 cubbies, for your clothes, and a closet.
The ship was attractive, but never enough seating in areas that had music. Actually, there was good music aboard---a Brazilian trio, a jazz duo, a couple of opera singers, who were rather good.
The food was good enough, nothing great. Except the croissants! The waiters were not very professional. Actually, the staff was not very professional, and often could not answer your questions. I didn't find the officers very friendly or smiling at guests, as on other ships.
There were a lot of dance lessons, which I love. Lots of very hard trivia.
But here's more bad news: the ship left NY 2 1/2 hours late. We had one sea day, and then MSC cancelled our first port!. We were to arrive there in early afternoon. They decided we weren't going, and comped us some money. I came for the ports! We visited two more ports, had a sea day, and arrived in Quebec. We had a lovely full day there, and then MSC cancelled our 2nd day, wihich had a 1 p.m. departure! We had one more sea day and had to be back in NY two hours earlier than the schedule. So, out of 10 nts., we spent 3 days in ports instead of 5.
Disembarkation wasn't bad. But we opted for a later hour.
Oh, by the way, MSC charges for all those cool activities you see on their website.
Never again on MSC, when there are so many other good cruise lines who have management that knows what it's doing, and cares about its passengers.
Can you live in a shoebox?
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