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Norwegian Bliss Review

4.0 / 5.0
Editor Rating
1253 reviews

The cruise that had me looking for another cruiseline

Review for Norwegian Bliss to Pacific Coastal
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napper777
10+ Cruises • Age 50s

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Sail Date: Sep 2019
Cabin:

We are Platinum Plus (30+ cruises) and consider ourselves "loyalists." Unfortunately, our experience on the Bliss in September pushed us to look elsewhere. We'd also had a not so great experience on the Bliss in April but explained it away by the newness of the ship, etc. This time, we couldn't explain away the below average experience. It really makes us sad b/c we've loved NCL for so many reasons. Unfortunately, the changes in NCL (growing too big too fast) are impacting customer service, the cruise experience, and food quality. No longer is there a "family" feel...we felt like just another number (I know we are no matter what but there was not even a pretense to care). On top of that, we brought along our 2 cousins and our travel agent (who'd never sailed NCL) and she brought along 7 others. We had been ranting and raving about NCL to her so she wanted to try it to share her good experiences with her customers.

First, we were not allowed to board until 10p. It was chaos (as other reviews have indicated). We ate in the MDR - the most mediocre food (at best) ever. Then the muster drill at 11p. Really? Most everyone was asleep listening to the drill...elderly folk were exhausted, parents were drained, kids were irritable, and everyone else (including myself) were dumbfounded at the sheer stupidity of keeping us at the drill so long (longer than usual).

When we get to our room, there is a letter indicating we will not be stopping at Seattle as planned but would stay in Victoria for 2 days. There was no explanation and no one knew anything. Later we'd find out that supposedly Seattle port did not have enough Customs agents to allow us to pass through. We found this incredibly hard to believe. There was never an apology or explanation from the Captain or Hotel Director. In fact, the Senior Officers were nowhere to be found. Gone are the days where Senior Officers socialized a bit during the morning/afternoon in the Atrium.

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