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We are mid-cruise on this near brand-new ship. I hope someone from Princess is reading this. This is the Sky Princess' second sailing, I believe. In many ways it is brilliant, and, in others, it is hugely frustrating and a let down. Let's start with the positives. The staff are brilliant without exception. The state rooms are calming and elegantly decorated in contemporary style. The public areas spacious, comfortable and beautifully designed. The entertainment in the theatre the best we have ever experienced on any cruise anywhere. So what's the problem? Largely three fold. Firstly, the lifts are awful. Everyone is moaning about them. Permanent, interminable waiting time whenever you try and call one. Simply put there are not enough lifts to cope with the passenger load. Especially with one out of service from embarkation. Second, the service in the restaurants is very, very slow. Unacceptably slow. We kind of understood this in a speciality restaurant on night 1, but in the main restaurant?? Unusual. Finally, a linked point, service is generally a bit slow, even in moments when it doesn't seem that busy. It is hard to understand why. On a final note, the medallion system, which whilst superb in many ways, is not flawless. I can see some cruise passengers feeling more at home with standard key cards. One of the downsides is you don't see what you've been billed (ie at the bar) until you've checked it on the app. Not for everyone, I think. Overall - has great potential, and would be 5* for us if these issues highlighted above were eradicated. One has to hope that these are the teething problems, of a new crew, on a brand new ship. Our sense is they are. Time will tell.

Great Potential, Marred by Inadequacies

Sky Princess Cruise Review by w333ton

42 people found this helpful
Trip Details
  • Sail Date: October 2019
  • Destination: Mediterranean
  • Cabin Type: Mini-Suite with Balcony
We are mid-cruise on this near brand-new ship. I hope someone from Princess is reading this.

This is the Sky Princess' second sailing, I believe. In many ways it is brilliant, and, in others, it is hugely frustrating and a let down.

Let's start with the positives. The staff are brilliant without exception. The state rooms are calming and elegantly decorated in contemporary style. The public areas spacious, comfortable and beautifully designed. The entertainment in the theatre the best we have ever experienced on any cruise anywhere.

So what's the problem? Largely three fold.

Firstly, the lifts are awful. Everyone is moaning about them. Permanent, interminable waiting time whenever you try and call one. Simply put there are not enough lifts to cope with the passenger load. Especially with one out of service from embarkation. Second, the service in the restaurants is very, very slow. Unacceptably slow. We kind of understood this in a speciality restaurant on night 1, but in the main restaurant?? Unusual. Finally, a linked point, service is generally a bit slow, even in moments when it doesn't seem that busy. It is hard to understand why. On a final note, the medallion system, which whilst superb in many ways, is not flawless. I can see some cruise passengers feeling more at home with standard key cards. One of the downsides is you don't see what you've been billed (ie at the bar) until you've checked it on the app. Not for everyone, I think.

Overall - has great potential, and would be 5* for us if these issues highlighted above were eradicated. One has to hope that these are the teething problems, of a new crew, on a brand new ship. Our sense is they are. Time will tell.
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