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The 10 day southern Caribbean cruise on the Crown Princess was mediocre at best. The food was sub-par and the staff was not friendly or courteous. The Crown Grill we paid extra for was a great meal but Sabitini’s main course was inedible and no one on staff or the maître d seemed to care. Definitely not worth the extra money. The fish and lobster were always either mushy or tough. The buffet was boring, had very little variety and was not very appetizing compared to other ships I have been on where the food has been incredible. The entertainment was boring and repetitious. Every cruise passenger we spoke to only had negative comments to make about the food and staff. We felt the room service staff provided great service. We enjoyed the Lido deck hot dog and hamburger bar. The Medallion service was extremely frustrating and a waste of time. When it was working it kept showing we were on the Regal Princess, we didn’t take the cruise to spend all of our time on the phone. We couldn’t locate each other, order drinks or food to our locations on the ship. Unfortunately there was a large LGBTQ community on the ship and one group took over one area of the ship, acting in a very inappropriate manner in and out of the pool area even when children were around. Passengers and staff alike were embarrassed and very put off by their actions. Everyone on the cruise were commenting on how uncomfortable they were by the inappropriate behaviour. We are very open but this was way over the top. Don’t pay your gratuities in advance! We had excellent service from a few staff and we paid them directly. There were so many service staff who didn’t provide good service and they should not be automatically paid a tip for poor service. It was very frustrating to see some really good staff working their butts off while others either didn’t pull their weight, screwed orders up or weren’t helping out and just going through the motions. They didn’t smile or say hi or good morning. Princess usually has much higher standards! Overall we were very disappointed with this cruise. The ports of call were lovely and we enjoyed those But everything else was definitely below par. You obviously have to spend way more money on your cruise if you want to have the level of service, meals and entertainment to suit your needs. I would not recommend this cruise. I don’t usually give bad reviews but had to this time around!

Very disappointing! Service and food very much under par.

Crown Princess Cruise Review by Roz Wilson

3 people found this helpful
Trip Details
  • Sail Date: October 2019
  • Destination: Caribbean
  • Cabin Type: Interior
The 10 day southern Caribbean cruise on the Crown Princess was mediocre at best. The food was sub-par and the staff was not friendly or courteous. The Crown Grill we paid extra for was a great meal but Sabitini’s main course was inedible and no one on staff or the maître d seemed to care. Definitely not worth the extra money. The fish and lobster were always either mushy or tough. The buffet was boring, had very little variety and was not very appetizing compared to other ships I have been on where the food has been incredible. The entertainment was boring and repetitious. Every cruise passenger we spoke to only had negative comments to make about the food and staff. We felt the room service staff provided great service. We enjoyed the Lido deck hot dog and hamburger bar.

The Medallion service was extremely frustrating and a waste of time. When it was working it kept showing we were on the Regal Princess, we didn’t take the cruise to spend all of our time on the phone. We couldn’t locate each other, order drinks or food to our locations on the ship.

Unfortunately there was a large LGBTQ community on the ship and one group took over one area of the ship, acting in a very inappropriate manner in and out of the pool area even when children were around. Passengers and staff alike were embarrassed and very put off by their actions. Everyone on the cruise were commenting on how uncomfortable they were by the inappropriate behaviour. We are very open but this was way over the top.

Don’t pay your gratuities in advance! We had excellent service from a few staff and we paid them directly. There were so many service staff who didn’t provide good service and they should not be automatically paid a tip for poor service. It was very frustrating to see some really good staff working their butts off while others either didn’t pull their weight, screwed orders up or weren’t helping out and just going through the motions. They didn’t smile or say hi or good morning. Princess usually has much higher standards!

Overall we were very disappointed with this cruise. The ports of call were lovely and we enjoyed those But everything else was definitely below par. You obviously have to spend way more money on your cruise if you want to have the level of service, meals and entertainment to suit your needs. I would not recommend this cruise. I don’t usually give bad reviews but had to this time around!
Roz Wilson’s Full Rating Summary
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