This was our second cruise with Holland America. The first was June of this year on the Niew Amsterdam. It was superb, so we decided to stay with Holland America and book another for October. For both cruises we decided on the Neptune Suite, thinking that Holland America would have the same quality on all their ships. Big mistake!

Because we were flying 3000 miles to begin our cruise, we decided on paying for the pre night stay and transfer fee. We were told that given the fact we had suite status, we would be able to board as soon as the ship cleared customs. We were on bus 1 they said. Long story short...bus 1 was too small, bus 2 didn't arrive until 2 hrs later. We finally boarded the ship at 2 pm. No problem we thought, let's just get to our room and unpack and relax a bit. We looked forward to our suite. Another mistake.

The room was old and worn. The sink was so badly chipped I thought at first it was debris not cleaned. The tub was also chipped. The bags had not arrived! When they weren't their by 3:45, we let our room steward know we would not be staying on the ship if they weren't there by 4:30. The ship was schedule to leave at 5 pm. Bless the room steward, I think he went and found them himself...they arrived at 4:15. Read more