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Norwegian Dawn Cruise Review
4.0 / 5.0
Cruise Critic Editor Rating
2,976 Reviews

Sub standard cruise line and cruise for too high of cost

Norwegian Dawn Cruise Review by Rafman

3 people found this helpful
Trip Details
  • Sail Date: Oct 2019
  • Destination: Canada & New England
  • Cabin Type: Mid-Ship Mini-Suite with Balcony

Very disappointing cruise. Not the agenda but the overall vibe and feel of the experience. My expectations for the price paid was first class yet from cabin cleanliness , management team to the buffet food, I would rate it very below average. Many employees especially senior staff avoided interaction by being on the ships phones as they walked by. Cabins was dirty and attendant did nothing more than make a bed. No table cleaning, no dusting, no vacuuming no scrubbing of toilet floor or tub. Caught the steward on at least 4 occasions just loafing in the room or daydreaming on the balcony.

Food quality very average at best. Too much repeat ( or slight variation with different names] does anyone really like bread pudding that much to have it everyday ? Soups all tasted same, salad bar was poor choices and actually ran out of lettuce day 10.

As for itinerary, great as originally planned and switching Boston from Newport was a bonus but missing the full day and overnight in New York City was a negative. Appreciate NCL taking cover from the storm overnight on Wednesday but trying to get answers why the ship didn’t sail earlier on Thursday to reach New York to arrive at least by noon on Friday. Shortly after leaving the cove north of Boston at 6 pm The Bridge report on the TV showed arrival at 10 am Friday which would have been acceptable. It also seems it would have been achievable at approximately 300 nautical miles assuming 20-22 knots speed. Ship never achieved more than 11-12 knots and actually headed towards Nantucket to hang out most of the day on Friday. My guess is they were trying to save $$$$ on docking costs instead of trying to please the paying customers.

Many guests were questioning staff but very poor communication and answers as to WHY! As if NCL was afraid to be honest about it.

Final complaint was the number of tender ports even though the ports had usable piers that were occupied by other cruise lines. This seems to me that NCL made the decision that it is cheaper to tender than pay dock fees. Tendering is a time waste for the paying client when there are piers available. Is this way for cruise line to improve their Gross Profit?


Rafman's Full Rating Summary
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Cabin Review

Mid-Ship Mini-Suite with Balcony

Cabins was dirty and attendant did nothing more than make a bed. No table cleaning, no dusting, no vacuuming no scrubbing of toilet floor or tub unless we asked. Caught the steward on at least 4 occasions just loafing in the room or daydreaming on the balcony.


Port & Shore Excursion Reviews


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Rafman
2 Reviews Written
3 Helpful Votes
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