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This was our first European river cruise and I am so glad we chose Emerald. From the moment we stepped on board to the fond farewell, we were constantly amazed and delighted at the thoughtfulness and wonderful service provided by the staff. Nothing was too much trouble. Everywhere is spotless, food is fabulous and all public areas are welcoming with plenty of comfy seating. So many thoughtful touches, umbrella and walking sticks in the room, afternoon tea and late night snacks, free shuttle buses, fresh flowers on all tables, efficient listening devices for tours and bikes on board. Harry the Activity Director made everything seem fun and Balazs Cruise Director organised everything to run like clockwork, efficient but never regimented. Every day interesting inclusive tours were offered with options for the more active and the less active. Evening entertainment was fun and varied. Emerald Star seem to sense what the customer wants and go all out to provide it.

Wow, Five star ship with a five star crew.

Emerald Star Cruise Review by Samblas

3 people found this helpful
Trip Details
  • Sail Date: October 2019
  • Destination: Europe
This was our first European river cruise and I am so glad we chose Emerald. From the moment we stepped on board to the fond farewell, we were constantly amazed and delighted at the thoughtfulness and wonderful service provided by the staff. Nothing was too much trouble.

Everywhere is spotless, food is fabulous and all public areas are welcoming with plenty of comfy seating.

So many thoughtful touches, umbrella and walking sticks in the room, afternoon tea and late night snacks, free shuttle buses, fresh flowers on all tables, efficient listening devices for tours and bikes on board.

Harry the Activity Director made everything seem fun and Balazs Cruise Director organised everything to run like clockwork, efficient but never regimented.

Every day interesting inclusive tours were offered with options for the more active and the less active. Evening entertainment was fun and varied.

Emerald Star seem to sense what the customer wants and go all out to provide it.
Samblas’s Full Rating Summary
Enrichment Activities
Value For Money
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Cabin Review

Cabin
Beautifully clean, plenty of storage and comfortable bed