From the time we step onboard, everything was all in order. There was little chaos on elevators and passages due to people are lost or don’t know what to do or where to go. But the crew was very helpful in all ways possible to help out.
The foods are amazingly well organized. The crew made sure that all guests are enjoying each meal.
The restaurants are very well maintained and crews assigned are ready to serve all guests.
The mustering drill is very chaotic. It took so much time to muster all guests. There should be a better way to fix this issue. If there is a real situation, there might not be enough time to save someone’s life. It took about 40 minutes to fill the theatre where our group has to muster. It takes about 10 minutes before hypothermia set in to someone.
Every crew were very responsive and courteous. They know what they are doing.
Very functional. Very clean. The steward was always cleaning the rooms, day and night. Very helpful and courteous crew.
And then the very bad part:
Every night, around midnight, the loud noises come to life. Banging, lots of dragging, thudding, all kinds of noises coming from the upper decks. The customer service desk representative can’t do anything. She sent a crew to investigate and he heard the loud noises. It happens every night from about 11:30 pm to 2:00 am.
Then on our 3rd night, amazingly there was an available room on the 15th deck. This are different representatives from the other night. They were more courteous and responsive. We appreciate their patience and helping us get some sleep by moving us into a different cabin.
lots of selling to the guestsView All 14 Church of Our Lady of Guadalupe Reviews
Tour company had connections with shops where they take the guests. This is a city tour not city shopping.View All 71 City Tour Reviews
Short time to explore the city. This may be the best port of all three but the shortest. Considering you have to wait for water taxis.
Again the crew did a fantastic job making sure all get back on board safely.