Island Princess Review

4.0 / 5.0
1,229 reviews

Huge disappointment

Review for the Panama Canal & Central America Cruise on Island Princess
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seriouslyyouarekiddingme
2-5 Cruises • Age 80s

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Sail Date: Sep 2019
Cabin: Mini-Suite with Balcony

We chose this cruise for the ports. Everything about our experience was negative. Princess cancelled our first sailing, which cost us $1200 in travel insurance and resulting expired flight credits. they wouldn't speak to us-actually told use to go through our travel agent-then wouldn't return his calls or emails. when we rebooked they gave us $50 on board credit. we couldn't board for 2 hours past the assigned time. we splurged on a mini suite, to find mold hanging from the bathroom vent; the sofa's hardware sticking through the cushion spaces; they painted our rusty balcony during the trip, so we couldn't use it. they cancelled a port and did nothing to make it up to passengers. entertainment was limited and very basic. buffet food was disappointing. we asked for an upgrade and were refused. this was our 5th cruise, first with Princess and it was very poor. Even now they have not responded to our complaints.

Cabin Review

Mini-Suite with Balcony

mold hanging from the bathroom vent, tub so scratched you couldn't tell if it was clean, so though we wanted a mini suite partly for the tub I never used it, because it didn't seem clean. the sofa's hardware pushed between the cushions so only one person could sit on it. the balcony table was rusted, as was the floor of the balcony. they painted it during our cruise, so we couldn't use it!

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