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Norwegian Dawn Cruise Review
4.0 / 5.0
Cruise Critic Editor Rating
2,976 Reviews

Poor Customer Service

Norwegian Dawn Cruise Review by martygo

2 people found this helpful
Trip Details
  • Sail Date: Oct 2019
  • Destination: Canada & New England
  • Cabin Type: Penthouse with Large Balcony

I choose the cruise based on a lot of ports and few sea days. Found out that that was no shuttle from the train station to the ship. Had to walk a half mile with my cane leading the way. Our room was under the bridge and was very drafty with wind coming in around the balcony door most of the trip. It was next to impossible at every port to get a wheelchair for disembarking the ship. I had to wait sometime 15 minutes, even though there were plenty of wheelchairs, just not at the exit! Food at the specialty restaurants was very good, except for Moderno. Service was very slow and the meats when they did come were tough as leather. The worse part of the excursions were a lack of flexibility in going on the trips. One day we had heavy rain and wind all day to the point that our bus driver could not see the road very well. NCL should have given us the option of not going on the excursion with no penalty. Due to the weather, our ship was diverted to Boston instead of Newport. NCL was not able to arrange any excursions or even a shuttle. The buffet restaurant was typical cruise food, but nobody bothered to tell us that the lines served totally different items from each other. The biggest aggravation for us was the lack of standard 110 outlets in the cabin, which I found out is the same issue ship wide.

martygo's Full Rating Summary
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Cabin Review

Penthouse with Large Balcony

Only one 110 outlet in the entire suite. The toilet reminded me of an aircraft toilet (very small). They called the suite a penthouse, but it more like a mini suite on other ships.

Port & Shore Excursion Reviews

Ste-Anne-de-Beaupre Walking Tour

Worth the ticket price

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Best of Saguenay

Some very interesting stops along the way.

View All 10 Best of Saguenay Reviews
The Bell Museum

Poured down rain all day, so not as enjoyable as it could have been. Learned a lot about Bell and his other interests.

View All 27 The Bell Museum Reviews

A very long excursion, but Peggy's Cove is worth th time spent.

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Charlottetown (Prince Edward Island)

My favorite excursion of the cruise. PEI is beautiful

City Tour, Bay of Fundy, and St. Martin


View All 45 City Tour, Bay of Fundy, and St. Martin Reviews

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