We picked this cruise for the itinerary to Canada. We got to the Manhattan pier at noon and did not get on the ship until 3:30 PM! What a mess trying to board! The port of New York was totally unable to handle as many people as there were trying to board the ship. There was no explanation as to what was going on and why we were so late boarding. Because of the delay of boarding we left the pier about three hours late.
We left New York and went out into a storm in the Atlantic. That of course was not the fault of MSC. But between leaving late and the storm we ended up missing our first port of call which was Sydney Nova Scotia. MSC did give a $300 refund to each cabin.
This ship was absolutely beautiful! The crystal stairways were stunning and the cabins were roomy and nicely decorated. The crew tried very hard to keep the spirits up and to keep the passengers happy. Needless to say there were a lot of unhappy passengers. The food was adequate , Not the best and not the worst.
We did stop at Newfoundland and Prince Edward Island. The next stop was Quebec. Our stay in Quebec was to be from 7 AM Monday till 1 PM on Tuesday. We heard through rumors that our stay was going to be shortened and that we would be leaving Quebec at 1 AM because the port of New York wanted us back early because of the mess we had boarding and they had to empty our ship and board a whole new set of passengers. This was never communicated to the guest by the captain. Again needless to say, people were not happy. They did compensate us $25 per person for shortening the port.
The one thing I must say is that communication on the ship was terrible. If you didn’t hear it from other passengers you had no idea what was going on. MSC needs to improve communication both in their daily letter and in announcements to keep passengers informed. That was the biggest complaint that I had with this cruise line.
I found the entertainment to be very good. Better than other entertainment I’ve experienced on other cruise lines. The bar service was very slow. Most times our orders were not right but I attribute that to The limited English spoken by the bar service.
Well I sail with them again? I doubt it!
The cabins were very clean and very roomy. The balconies were adequate with two chairs and a small table. The TV service on this cruise was horrible! Half the time the satellite did not work but they did give us a selection of about eight movies that we could watch for free.
Quebec was very beautiful. Can’t wait to go back!