My husband and I recently took a Celebrity cruise to the Greek isles on the Reflection. It was out of Barcelona to the Greek Isles, September 30,2019- October12,2019. This was our third cruise with Celebrity and we had really enjoyed our past cruising experience with your line. We did get a very good deal with all 4 perks. On this cruise, things were not up to the same level of customer service as previously experienced.
There were a somethings that were great. Our main dining room team and room attendant were excellent. The ship itself is up to date and was extremely clean.(The exception being a poor quality TV in our cabin and some broken ellipticals). Internet was very fast. The ship’s officers were very friendly. Qusine was the best dining that we had on board. Even if it didn't have the movie, the food was worth it. The dining room food overall was pretty good. The Cafe/buffet was good for breakfast. We were impressed that Celebrity had endorsed a lovely, small shop in Athens that sold items made only in Greece. The subdued lighting in the bathroom was a very welcome feature. Disembarkation was very smooth and easy. The musical group ANCORA was fabulous!!! Other productions like Elysium and the magician were very good. The hypnotist wasn't so great.
Other things were not so great. Our priority check-in as Concierge passengers was non-existent. Passengers in the general boarding area were processed much faster and ahead of us. So no benefit there. Luggage drop off was chaotic. Also no health form was offered? No champagne was offered once we were on board. I saw it sitting on trays, but not being offered???