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Explorer of the Seas Review

4.5 / 5.0
Editor Rating
1962 reviews
12 Awards

Average ship with average food

Review for Explorer of the Seas to the Southern Caribbean
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sealegs5
10+ Cruises • Age 40s

Rating by category

Cabin
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Additional details

Sail Date: Oct 2019
Cabin: Ocean View
Traveled with children

We travelled with our 6 month old baby girl and I have to say apart from our cabin steward the staff were extremely accommodating, especially the head waiter in the dining room I can’t remember his name he was from Bali I think his name was Suyanto or something similar.

I’m gluten free so he also looked after me well and offered to make me something different if I didn’t fancy anything on the menu. The gluten free selection on board is weak compared to other cruise lines especially in the wind jammer very repetitive and boring especially deserts for gluten free. My husband who isn’t gluten free said the food was quite bland from his perspective especially the restaurant, and we did hear a lot of people complaining about the wait in the dining room at breakfast time 45mins plus wait for food though we never experienced this.

Guest services were very rude probably the worst and most unhelpful I have experienced in 15plus cruises and need lessons in customer service. I was served once by the supervisor again didn’t catch her name she had long hair of Asian origin Philippines I think and she barely said two words didn’t greet me, barely looked up etc very rude indeed goodness knows how she made it to supervisor!!

Cabin Review

Ocean View

Very small and very tired plug not working in sink throughout our stay and had to complain once as it kept leaking which made it hard to wash the bottles for our baby. Chipped furniture overall worst cabin in 15 plus cruises we’ve every had.

4 Helpful Votes
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