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Chose this cruise to see how we liked NCL. We didn't. Been on 22. Cruises and the customer service was the worst by far. Booking a cruise in March for 24+ people and cancelled NCL. Will not cruise again. Nice ship. Good specialty dining buffet for was bad real bad. Entertainment was very good. But to be rudely treated by crew is unacceptable. Bar service was terrible. 20 mins to get a drink. Cabin steward never said hello. And was vacuuming at 8 AM outside the cabin. Left room dirty wet towels on the floor poor attitude. O Sheehan s food was good poor service hostess was rude. First time in 23 cruises I ever went to relations to complain. Bar hop at on the 16th deck was weak never picked up empty glasses all cruise long it was a mess up there on matter what time of day. Full ashtrays everywhere.

Terrible Service Cruise

Norwegian Breakaway Cruise Review by Wineojim

1 person found this helpful
Trip Details
  • Sail Date: October 2019
  • Destination: Caribbean
  • Cabin Type: Balcony Stateroom
Chose this cruise to see how we liked NCL. We didn't. Been on 22. Cruises and the customer service was the worst by far. Booking a cruise in March for 24+ people and cancelled NCL. Will not cruise again. Nice ship. Good specialty dining buffet for was bad real bad. Entertainment was very good. But to be rudely treated by crew is unacceptable. Bar service was terrible. 20 mins to get a drink. Cabin steward never said hello. And was vacuuming at 8 AM outside the cabin. Left room dirty wet towels on the floor poor attitude. O Sheehan s food was good poor service hostess was rude. First time in 23 cruises I ever went to relations to complain. Bar hop at on the 16th deck was weak never picked up empty glasses all cruise long it was a mess up there on matter what time of day. Full ashtrays everywhere.
Wineojim’s Full Rating Summary
Enrichment Activities
Value For Money
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience
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Cabin Review

Balcony Stateroom
Cabin BC
Good but not kept clean
Deck 14 Inside Cabins, Balcony Cabins, Suite Cabins