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Crown Princess Review

4.5 / 5.0
Editor Rating
2175 reviews
3 Awards

Atlantic Crossing

Review for Crown Princess to Transatlantic
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10+ Cruises • Age 80s

Rating by category

Value for Money
Public Rooms
Fitness & Recreation

Additional details

Sail Date: Sep 2019
Cabin: Vista Suite with Balcony

Princess takes great care of suite passenger so we enjoyed breakfast in Sabatini's, club class dining, special room services menu items, priority spa reservations, room service on debarkation day and many other extras. We think the cabin price is worth it. We've never complained about quality of food on our many Princess cruises and this one was no exception. In fact, we thought food on this trip was particulary good. Club Class dining each night had a special tableside dish that was delicious each time. We visited the Crown Grill and Sabatini's for diner twice each during the trip and enjoyed truly exceptional meals and service.The crew we encountered was all top notch--friendly, cheerful, attentive and professional.

I would have like to have ticked five stars above but we were very disappointed about having two of six ports cancelled. The culprit was the weather which of course is out of Princess's control but the complaint is how missing these ports was handled. We happened to be on a Princess cruise in the maritime provinces of Canada during Hurricane Sandy that caused several of the eastern seaboard stops to be cancelled. Rather than just bob about until it was clear to sail south, Princess found a couple of places for us to visit while we waited. In the current case, Crown Princess merely changed course and aimed to the next stop after a cursory announcement from the captain. It seemed to us that in the case of cancelling the Azores call, we could have remained at Lisbon to have the advantage of a full weekday ashore or stopping at Madeira. Surely the captain knew before we left Lisbon that Hurricane Lorenzo would keep us from the Azores, so we could have stayed at the dock. If we couldn't, an explanation of why not would have been the courteous thing to do. Likewise, an explanation of why Madeira couldn't be a substitute would have been appreciated, especially since we got close enough to that destination to transfer a medical patient from Crown Princess to a boat sent out from Madeira. We think the passengers deserved more than silence.

One other minor gripe. Our coffee card from an earlier cruise was refused as having expired. At sale, the cards are advertised as being good on later cruises for specialty coffees and there's no mention of expiration. Pretty cheap on the part of Princess to declare one has expired.

Cabin Review

Vista Suite with Balcony

As suites go, this one is on the small side. However, it's still very nice except for the uncomfortable couch. We selected this aft-looking suite so that during the crossing, we could enjoy the sunrise (too bad the clouds didn't cooperate). It's a shame that the balcony does not wrap around. Later ships correct that design flaw. The lighting at the bathroom sink is completely inadequate and there are no shelves/drawers for toiletries, etc. There are plenty of drawers and other storage space elsewhere in the cabin so luggage can be completely unpacked and put away for the voyage.

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