The staff were very friendly and helpful. Oddgard at the reception desk was especially helpful. Every time we had a question, he found an answer. We wanted to rent bikes in a town, but he suggested we rent the ship bikes. Having only a limited time ashore, renting aboard allowed us to maximize our time. He helped us extend our trip aboard the ship. When it was time for us to disembark, he had excellent suggestions about the transporation, car rental and grocery shopping once we reached Tromso. We were so grateful for all his help. The overall ship and common places were very clean and staff were always attentive to clearing tables of the garbage and dirty dishes left behind by guests. I do wish the cafe offered their special of the day and soup options beyond 6pm. 6 pm is way too early to quit service of these food options, which by the way are some of the best value food options at the cafe.