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We took advantage of Ncl free flight, that was a mistake. We landed at 8pm and had to be checked in by 10. When we arrived at cruiseport they treated us as if we were a huge inconvenience. They gave us our cards and told us to checkin onboard deck 6. The crew would not let us onboard said to go back and check in, after several minutes of arguing we were escorted to guest service. Our escort spoke with a guest service agent who clearly wanted nothing to do with us. After 10 minutes it was clear he had no idea how to check us in and went to get someone else. She took our cards never acknowledged us, smiled, or made any eye contact. At least she knew how to check in. The ship is beautiful but our experience with crew continued. They did not smile, make eye contact and quite frequently made you feel like you were an inconvenience. I think I heard washee washee twice the whole cruise. We were unable to stop at Victoria, so only San Francisco port. It took 1 1/2 hours to get off., and we were one of first groups called. One person taking key cards for entire ship. Customs not well organized. No one was allowed back on until almost 2pm, apparently they had a few passengers that they could not find. Food is good, plentiful of course. Cagney's is excellent. Never saw cruise director. Enjoyed Footloose and Elements. Racetrack has increased price. Laser tag is now 1 game for 9.95. Enjoyed the 7d and indy car.

No Joy

Norwegian Joy Cruise Review by scscm

2 people found this helpful
Trip Details
We took advantage of Ncl free flight, that was a mistake. We landed at 8pm and had to be checked in by 10. When we arrived at cruiseport they treated us as if we were a huge inconvenience. They gave us our cards and told us to checkin onboard deck 6. The crew would not let us onboard said to go back and check in, after several minutes of arguing we were escorted to guest service. Our escort spoke with a guest service agent who clearly wanted nothing to do with us. After 10 minutes it was clear he had no idea how to check us in and went to get someone else. She took our cards never acknowledged us, smiled, or made any eye contact. At least she knew how to check in. The ship is beautiful but our experience with crew continued. They did not smile, make eye contact and quite frequently made you feel like you were an inconvenience. I think I heard washee washee twice the whole cruise. We were unable to stop at Victoria, so only San Francisco port. It took 1 1/2 hours to get off., and we were one of first groups called. One person taking key cards for entire ship. Customs not well organized. No one was allowed back on until almost 2pm, apparently they had a few passengers that they could not find. Food is good, plentiful of course. Cagney's is excellent. Never saw cruise director. Enjoyed Footloose and Elements. Racetrack has increased price. Laser tag is now 1 game for 9.95. Enjoyed the 7d and indy car.
scscm’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Ages 13 to 15
Service
Onboard Experience
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Cabin Review

Balcony
Cabin BD
Bed was near closet making it feel more cramped.
Deck 15 Inside Cabins, Balcony Cabins, Suite Cabins