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Embarkation in vancouver was a disaster! embarkation staff was incompetent and overwhelmed by the number of passengers. there was no special line for handicap or platinum members. Lifeboat drill was at 1100 p.m.-stupid time to have it. passengers were tired after being up all day then waiting for the embarkation process. Our seattle stop was cancelled-we were not informed of this until later that night. had we have known in advance that we were not going to seattle then we would have changed our booking. overheard several passengers saying they had friends/family meetings in seattle. a big disappointment for a lot of people. Ncl's excuse was that it would take too long to disembark and embark at the seattle port. bs: they should have known from experience how much time was involved and planned accordingly. Main dining staff was "lost". they were getting orders messed up and appeared as though this was the first cruise ship they had ever been on. besides being incompetent, most were not friendly. The first day of using the spa facility, there was a constant flow of perspective clients being toured through-so much for peace and quiet! Last year we were on the bliss for a 7 day cruise and it was fantastic. this time it was not.

BAD FROM EMBARKATION ON...

Norwegian Bliss Cruise Review by KENW513

Trip Details
  • Sail Date: September 2019
  • Destination: Pacific Coastal
  • Cabin Type: Spa Mini-Suite with Balcony
Embarkation in vancouver was a disaster! embarkation staff was incompetent and overwhelmed by the number of passengers. there was no special line for handicap or platinum members.

Lifeboat drill was at 1100 p.m.-stupid time to have it. passengers were tired after being up all day then waiting for the embarkation process.

Our seattle stop was cancelled-we were not informed of this until later that night. had we have known in advance that we were not going to seattle then we would have changed our booking. overheard several passengers saying they had friends/family meetings in seattle. a big disappointment for a lot of people.

Ncl's excuse was that it would take too long to disembark and embark at the seattle port. bs: they should have known from experience how much time was involved and planned accordingly.

Main dining staff was "lost". they were getting orders messed up and appeared as though this was the first cruise ship they had ever been on. besides being incompetent, most were not friendly.

The first day of using the spa facility, there was a constant flow of perspective clients being toured through-so much for peace and quiet!

Last year we were on the bliss for a 7 day cruise and it was fantastic. this time it was not.
KENW513’s Full Rating Summary
Enrichment Activities
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Embarkation
Dining
Public Rooms
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Fitness & Recreation
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Cabin Review

Spa Mini-Suite with Balcony
Cabin M9
GREAT CABIN
Deck 15 Inside Cabins, Balcony Cabins, Suite Cabins

Follow-up: contacted ncl and advised them of my complaints.
They responded with a form letter addressing the port delays and cancellation issue. they never addressed the other issues!
Obviously, they are not concerned about the poor service issues.
However, they did take the time to remind me that all customers were given a $100. Credit per cabin. time to take that hundred and book a cruise on another cruise line that cares about the customer.