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I do not like RCL. I simply don't like how they do things. Nevertheless, my Mother who is Diamond on RCL said I should experience an Oasis Class Ship at least once in my life so off we went. While some things were good it was generally a terrible experience. I will try to cover both in my review. Our cabin was one of those that had a balcony facing the inside of the ship. If we never left Miami I wouldn't have known it because it was like staying in a hotel. There is no Promenade Deck so you don't see water unless you are seated near a window in the restaurant or if you are on top of the ship. The pool deck is all windowed in so you must go higher to breathe the Ocean air. We got to our cabin and there was no remote for the TV. We made several attempts to contact guest services but nobody ever answered the telephone. Eventually our cabin steward came to the rescue. The cabin was adequate except for the tiny safe provided. Our cabin attendant was excellent and kept the cabin spotless. The main problem with this ship is that there are over 6000 passengers and not enough facilities for all of them. There were lines and more lines for everything. Sea days on the pool deck were monotonous. All of the complimentary dining options were always packed with lines. We chose anytime dining for the main dining room and there was always a line to get in. We tried making reservations but the tables we wanted were always booked and many times nobody showed up even though they were reserved. The serving staff in the main dining rooms for dinner are for the most part very good. Not so great for other meals. The dining room management is a confused mess. We reserved a table one evening only to arrive at the time we were told to arrive to find the table occupied. We found Symphony to be an unorganized jumble. If you go be prepared for a constant wait for elevators and if someone is in a wheelchair not many people can fit in.The food is awful. Both of us contracted some type of illness from the food on the second night. The food in the Windjammer is like pig slop. The bright spot on this ship is the shows. We did not much care for Hiro but Hairspray, Flight, and the Ice show were terrific although there were several cancellations due to technical problems. In one case we were informed our show had a new starting time and we went there 45 minutes early to get a decent seat. After sitting there all that time the cruise director announced the show could not go on. This happened with three different shows during the week. Make sure you reserve. Another thing I disliked is their towel procedure of having to sign out and in towels. I much prefer having them available in my stateroom like other cruise lines do. My biggest complaint was the unavailability of ocean air or views of the water. No wake view on this ship. I much prefer the older ships of other cruise lines that carry less passengers where things are manageable. Because of the amount of people and screaming kids everywhere it was not very enjoyable. Coco Cay is perhaps the worst of the private Islands I have visited. I couldn't care less about the new water park (additional charge) and there is a 12% value fee for anything purchased on the island. The swimming areas are like man made lagoons rather then open Ocean. This must be great if you have kids but for adults it wasn't too exciting. Everything on Symphony is an additional charge and all of the activities are geared toward purchases. You cannot even get a decent movie on TV without paying for it. As far as the zip line and slides that is all great if you have kids but for seniors it's not very important. I didn't like RCL before and I have cruised with them a few times but after this I would rather stay home then go on Symphony again.

Last time with RCL

Symphony of the Seas Cruise Review by dagtoking1

7 people found this helpful
Trip Details
  • Sail Date: October 2019
  • Destination: Eastern Caribbean
  • Cabin Type: Boardwalk View Balcony
I do not like RCL. I simply don't like how they do things. Nevertheless, my Mother who is Diamond on RCL said I should experience an Oasis Class Ship at least once in my life so off we went. While some things were good it was generally a terrible experience. I will try to cover both in my review. Our cabin was one of those that had a balcony facing the inside of the ship. If we never left Miami I wouldn't have known it because it was like staying in a hotel. There is no Promenade Deck so you don't see water unless you are seated near a window in the restaurant or if you are on top of the ship. The pool deck is all windowed in so you must go higher to breathe the Ocean air. We got to our cabin and there was no remote for the TV. We made several attempts to contact guest services but nobody ever answered the telephone. Eventually our cabin steward came to the rescue. The cabin was adequate except for the tiny safe provided. Our cabin attendant was excellent and kept the cabin spotless. The main problem with this ship is that there are over 6000 passengers and not enough facilities for all of them. There were lines and more lines for everything. Sea days on the pool deck were monotonous. All of the complimentary dining options were always packed with lines. We chose anytime dining for the main dining room and there was always a line to get in. We tried making reservations but the tables we wanted were always booked and many times nobody showed up even though they were reserved. The serving staff in the main dining rooms for dinner are for the most part very good. Not so great for other meals. The dining room management is a confused mess. We reserved a table one evening only to arrive at the time we were told to arrive to find the table occupied. We found Symphony to be an unorganized jumble. If you go be prepared for a constant wait for elevators and if someone is in a wheelchair not many people can fit in.The food is awful. Both of us contracted some type of illness from the food on the second night. The food in the Windjammer is like pig slop. The bright spot on this ship is the shows. We did not much care for Hiro but Hairspray, Flight, and the Ice show were terrific although there were several cancellations due to technical problems. In one case we were informed our show had a new starting time and we went there 45 minutes early to get a decent seat. After sitting there all that time the cruise director announced the show could not go on. This happened with three different shows during the week. Make sure you reserve. Another thing I disliked is their towel procedure of having to sign out and in towels. I much prefer having them available in my stateroom like other cruise lines do. My biggest complaint was the unavailability of ocean air or views of the water. No wake view on this ship. I much prefer the older ships of other cruise lines that carry less passengers where things are manageable. Because of the amount of people and screaming kids everywhere it was not very enjoyable. Coco Cay is perhaps the worst of the private Islands I have visited. I couldn't care less about the new water park (additional charge) and there is a 12% value fee for anything purchased on the island. The swimming areas are like man made lagoons rather then open Ocean. This must be great if you have kids but for adults it wasn't too exciting. Everything on Symphony is an additional charge and all of the activities are geared toward purchases. You cannot even get a decent movie on TV without paying for it. As far as the zip line and slides that is all great if you have kids but for seniors it's not very important. I didn't like RCL before and I have cruised with them a few times but after this I would rather stay home then go on Symphony again.
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Cabin Review

Boardwalk View Balcony
Cabin 1I 11-297
You might as well be in a hotel somewhere if you select this cabin.
Deck 14 Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews