We've taken this cruise a number of times specifically because San Francisco is the point of departure. We don't need to fly, worry about parking the car, or leaving our house at the crack of dawn. We also love the Mexican Riviera. Embarkation and Disembarkation were a snap. We arrived at 1:30 pm, dropped off our luggage and were through check-in and on the ship in our cabin within 30 minutes. There was plenty of staff in all areas: all x-ray security lines were open and staffed (first time). Disembarkation was called right on time and we were out and ready to head home within 45 minutes. We lead hectic lives and look to relax and let go of stress on this particular cruise. This is our 4th time on the Grand Princess (Hawaii & Mexico) and while she is an older "work-horse", the recent spring 2019 refurbishments were nicely done and appreciated.
The service all around the ship was great. We were greeted with smiles everywhere. The crew seemed genuinely pleased to be on the ship; no grumpiness or surliness.
We ate all dinners in Club Class dining. We enjoy this because of the specialty dishes, the level of service and attention and the more intimate surroundings. Being able to order a steak from the Crown Grill for a nominal fee was a delightful surprise. The specialty pastas and the beef dishes were delicious. I also had salmon from the 'everyday' selection and that, too, was prepared perfectly. We didn't experience any poor tasting food. We're not big on in-room dining or breakfast so our day usually started with 'brunch' at the Horizon Court. There was a wide selection of food choices and while they did seem monotonous by the end of the cruise, the food was well prepared and tasty. The daily assortment of fresh fruit was perfect...best watermelon ever.
We booked a Club Class Mini-suite and the room was perfect: new lamps with built in charging stations, 2 new TVs, new couch & decorative pillows. The stateroom was clean; the bathroom and tile were clean, no mold in the grout lines. The shower curtains looked new, crisp and clean. Definite improvement from before.
The bed was comfortable, plenty of hangars, balcony chairs - while older - were clean and comfortable. Our cabin steward brought extra pillows and towels that we requested and he was pleasant and efficient.