This was my 5th cruise, and I chose this ship because it was smaller than previous ones, thinking that the on board experience would be more personal. It didn’t get off to a good start when the muster drill confused everyone, and people waited in the wrong places, so it had to be redone. Even then, as everyone was crowded onto the outside of the ship, instructions could not be seen or heard. The cabins were clean and housekeeping was great, the staff in almost all areas of the ship were polite and helpful. The dining experiences were good, we had set seating in the Main dining room, but when we were in port, often didn’t get back in time and chose other dinner options. Compared to other ships, the entertainment was quite average, and was definitely aimed at a more mature crowd. We loved all the ports, with Skagway as our favourite. The white pass rail and Yukon expedition was the highlight of our holiday. We also loved Juneau, where we had a Taku lodge feast after a 5 glacier seaplane flight. Most of the shore excursions were great, but one was falsely represented, and because we booked it last minute, we were not given the proper description. We were left with a bad experience of our attempts to query the lack of service, and would advise anyone thinking of booking any salmon fishing experience to research reviews first. The thing that happened that would prevent me from ever sailing with them again actually happened after we disembarked. For some reason they debited our onshore account twice, leaving us with no funds for the rest of our stay on land. The money was eventually refunded almost a week later with no explanation or apology.

Mixed feelings

Noordam Cruise Review by K-ren

Trip Details
  • Sail Date: May 2019
  • Destination: Alaska
This was my 5th cruise, and I chose this ship because it was smaller than previous ones, thinking that the on board experience would be more personal.

It didn’t get off to a good start when the muster drill confused everyone, and people waited in the wrong places, so it had to be redone. Even then, as everyone was crowded onto the outside of the ship, instructions could not be seen or heard.

The cabins were clean and housekeeping was great, the staff in almost all areas of the ship were polite and helpful.

The dining experiences were good, we had set seating in the Main dining room, but when we were in port, often didn’t get back in time and chose other dinner options.

Compared to other ships, the entertainment was quite average, and was definitely aimed at a more mature crowd.

We loved all the ports, with Skagway as our favourite. The white pass rail and Yukon expedition was the highlight of our holiday. We also loved Juneau, where we had a Taku lodge feast after a 5 glacier seaplane flight.

Most of the shore excursions were great, but one was falsely represented, and because we booked it last minute, we were not given the proper description. We were left with a bad experience of our attempts to query the lack of service, and would advise anyone thinking of booking any salmon fishing experience to research reviews first.

The thing that happened that would prevent me from ever sailing with them again actually happened after we disembarked. For some reason they debited our onshore account twice, leaving us with no funds for the rest of our stay on land.

The money was eventually refunded almost a week later with no explanation or apology.
K-ren’s Full Rating Summary
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Shore Excursions
Service
Onboard Experience
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