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My husband and I have taken many many cruises, but never a river cruise. This cruise on Viking was hands down the worst we have ever taken. In fact, it was the worst vacation we have been on - period. Our room was extremely tiny and at times, smelled like a sewer. There were unusual loud gurgling sounds coming intermittently from the hallway, which we have never heard before. We had heard that the food was really great and the service was supposed to be, as well. Neither was true. The food was just ok and the service was mediocre, with many of the crew being trainees. Wine and beer were included in the price, but ONLY at dinnertime. There was nothing much to do in the way of entertainment and the lounge was bare bones and was the only game in town. However, the REAL PROBLEM was that on the second day of the cruise, the generator completely broke down and proved to be unfixable. Our room was 88 degrees. After telling the 187 passengers on board that a technician was on the way, that proved to be a lie and everyone had to leave the ship, get on 5 buses, never to return to the ship. A CRUISELESS CRUISE. We had a 12-hour bus ride - not new buses, uncomfortable, from Bulgaria to Belgrade, then a 10-hour bus ride from Belgrade to Budapest. Finally, we took an 8-hour bus ride to Prague. A veritable nightmare. To put the icing on the cake, the steering column on the bus was falling off and there were no tools to fix it, so a crew member took his belt off and tied the steering column to the bus on a curvy, cliffside road. In spite of this, they offered 50% off of the cruise, but were so petty that they would not include the two-night stay in the hotel, which they said amounted to $900 because technically, that was not part of the "cruise." We had purchased insurance through Viking and they would not cover even one cent of it. So, why purchase insurance which was $1200? Viking was not cooperative and did not handle this well, from beginning to end. I would never go on another Viking cruise of any kind.

Forget about Viking Cruises and the Viking travel insurance

Viking Embla Cruise Review by merlehri

2 people found this helpful
Trip Details
My husband and I have taken many many cruises, but never a river cruise. This cruise on Viking was hands down the worst we have ever taken. In fact, it was the worst vacation we have been on - period. Our room was extremely tiny and at times, smelled like a sewer. There were unusual loud gurgling sounds coming intermittently from the hallway, which we have never heard before. We had heard that the food was really great and the service was supposed to be, as well. Neither was true. The food was just ok and the service was mediocre, with many of the crew being trainees. Wine and beer were included in the price, but ONLY at dinnertime. There was nothing much to do in the way of entertainment and the lounge was bare bones and was the only game in town. However, the REAL PROBLEM was that on the second day of the cruise, the generator completely broke down and proved to be unfixable. Our room was 88 degrees. After telling the 187 passengers on board that a technician was on the way, that proved to be a lie and everyone had to leave the ship, get on 5 buses, never to return to the ship. A CRUISELESS CRUISE. We had a 12-hour bus ride - not new buses, uncomfortable, from Bulgaria to Belgrade, then a 10-hour bus ride from Belgrade to Budapest. Finally, we took an 8-hour bus ride to Prague. A veritable nightmare. To put the icing on the cake, the steering column on the bus was falling off and there were no tools to fix it, so a crew member took his belt off and tied the steering column to the bus on a curvy, cliffside road. In spite of this, they offered 50% off of the cruise, but were so petty that they would not include the two-night stay in the hotel, which they said amounted to $900 because technically, that was not part of the "cruise." We had purchased insurance through Viking and they would not cover even one cent of it. So, why purchase insurance which was $1200? Viking was not cooperative and did not handle this well, from beginning to end. I would never go on another Viking cruise of any kind.
Viking Cruises, Community Team has responded
Thank you for sharing your comments, merlehri. We recognize that you were among the guests of Viking Embla who experienced delays and hardware issues during your travel with us. While mechanical issues do sometimes happen, it’s regrettable that the measures taken to preserve your cruise and compensate guests have not met expectation. We appreciate you providing additional details of disappointments that accompanied these adjustments, and welcome you to reach out to us directly at TellUs@vikingcruises.com should you wish to review your comments with us further. We hope to see you on board again in the future under different circumstances, and wish you a great day.
This response is the subjective opinion of the management representative and not of The Independent Traveler, Inc.
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