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Viking Embla Review

4.0 / 5.0
Editor Rating
150 reviews

Forget about Viking Cruises and the Viking travel insurance

Review for Viking Embla to Europe River
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10+ Cruises • Age 70s

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Value for Money
Public Rooms
Fitness & Recreation

Additional details

Sail Date: Jul 2019

My husband and I have taken many many cruises, but never a river cruise. This cruise on Viking was hands down the worst we have ever taken. In fact, it was the worst vacation we have been on - period. Our room was extremely tiny and at times, smelled like a sewer. There were unusual loud gurgling sounds coming intermittently from the hallway, which we have never heard before. We had heard that the food was really great and the service was supposed to be, as well. Neither was true. The food was just ok and the service was mediocre, with many of the crew being trainees. Wine and beer were included in the price, but ONLY at dinnertime. There was nothing much to do in the way of entertainment and the lounge was bare bones and was the only game in town. However, the REAL PROBLEM was that on the second day of the cruise, the generator completely broke down and proved to be unfixable. Our room was 88 degrees. After telling the 187 passengers on board that a technician was on the way, that proved to be a lie and everyone had to leave the ship, get on 5 buses, never to return to the ship. A CRUISELESS CRUISE. We had a 12-hour bus ride - not new buses, uncomfortable, from Bulgaria to Belgrade, then a 10-hour bus ride from Belgrade to Budapest. Finally, we took an 8-hour bus ride to Prague. A veritable nightmare. To put the icing on the cake, the steering column on the bus was falling off and there were no tools to fix it, so a crew member took his belt off and tied the steering column to the bus on a curvy, cliffside road. In spite of this, they offered 50% off of the cruise, but were so petty that they would not include the two-night stay in the hotel, which they said amounted to $900 because technically, that was not part of the "cruise." We had purchased insurance through Viking and they would not cover even one cent of it. So, why purchase insurance which was $1200? Viking was not cooperative and did not handle this well, from beginning to end. I would never go on another Viking cruise of any kind.

Response from VikingS, Community Team

Thank you for sharing your comments, merlehri. We recognize that you were among the guests of Viking Embla who experienced delays and hardware issues during your travel with us. While...

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