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Chose this cruise for the itinerary as places we hadn't been before . Have cruised with other companies , Royal Caribbean, Celebrity , P & O previously. Lovely start to the holiday with 3 days in lake Garda prior to picking up the ship in Venice. Boarding at Venice a nightmare took over 2 1/2 hours all down to only having 3 security scanners working for over 3200 people , come on MSC sort yourselves out this is not rocket science open more scanners ! Cabin OK very clean and lovely balcony, the ship is very clean except if you eat in the buffet restaurant which is little better than a poor cafeteria , plates not cleaned away and food left everywhere , get more staff, I have never experienced this on other ships very off putting when you are trying to eat . Also food Luke warm never had a hot meal in there. Main restaurant good food but lacking in service we waited 45 minutes between starter and main course and the waiter only had 4 tables to take care off !! Why is that ? Had the full drinks package which was great , especially the Aperol Spritz ! Now we come to the last day on ship due back into Venice ! We were cursed with thick fog which no one can help its how the communication was handled that I have an issue with . We were told initially that the dock time of 10am had moved to 12pm fair enough . At 2.20pm still no news and then we were told that we would dock at 3.45pm . People had flights that they had missed etc and with no information this made a bad situation worse its all about communicating with your customers guys, people were fuming. We were lucky and had a late flight so all OK for us. When they eventually docked no announcements about getting off the ship so a bun fight ensued and it was pretty much a free for all , I feared someone would get trampled on ! In summary MSC are not of the same quality as the premium brands , granted they are cheaper but have cut corners in the wrong places eg no tissues in the tissue dispenser in the bathroom when asked told ' we don't provide these anymore' really !!! Sorry to rant on but its important people know what to expect Personally MSC not for us prefer better quality and service at a higher cost

Organised Chaos!

MSC Musica Cruise Review by DIROY

3 people found this helpful
Trip Details
  • Sail Date: October 2019
  • Destination: Eastern Mediterranean
  • Cabin Type: Balcony Stateroom – Fantastica
Chose this cruise for the itinerary as places we hadn't been before . Have cruised with other companies , Royal Caribbean, Celebrity , P & O previously. Lovely start to the holiday with 3 days in lake Garda prior to picking up the ship in Venice. Boarding at Venice a nightmare took over 2 1/2 hours all down to only having 3 security scanners working for over 3200 people , come on MSC sort yourselves out this is not rocket science open more scanners !

Cabin OK very clean and lovely balcony, the ship is very clean except if you eat in the buffet restaurant which is little better than a poor cafeteria , plates not cleaned away and food left everywhere , get more staff, I have never experienced this on other ships very off putting when you are trying to eat . Also food Luke warm never had a hot meal in there.

Main restaurant good food but lacking in service we waited 45 minutes between starter and main course and the waiter only had 4 tables to take care off !! Why is that ?

Had the full drinks package which was great , especially the Aperol Spritz !

Now we come to the last day on ship due back into Venice ! We were cursed with thick fog which no one can help its how the communication was handled that I have an issue with . We were told initially that the dock time of 10am had moved to 12pm fair enough . At 2.20pm still no news and then we were told that we would dock at 3.45pm . People had flights that they had missed etc and with no information this made a bad situation worse its all about communicating with your customers guys, people were fuming. We were lucky and had a late flight so all OK for us. When they eventually docked no announcements about getting off the ship so a bun fight ensued and it was pretty much a free for all , I feared someone would get trampled on !

In summary MSC are not of the same quality as the premium brands , granted they are cheaper but have cut corners in the wrong places eg no tissues in the tissue dispenser in the bathroom when asked told ' we don't provide these anymore' really !!!

Sorry to rant on but its important people know what to expect Personally MSC not for us prefer better quality and service at a higher cost
DIROY’s Full Rating Summary
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Cabin Review

Balcony Stateroom – Fantastica
Cabin B2 10423
Cabin clean and comfortable , nice balcony
Virtuoso Deck Inside Cabins, Balcony Cabins