Cruise was spoiled by problems with embarking, disembarking, cancellation of Port of Seattle, very late night safety drill and lack of half day on ship in Vancouver. Cruise also spent too long in Port of Victoria, where we live. Management blamed the tides on our loading problems, which was ridiculous because tide conditions are posted months in advance. Our ship came up empty from Seattle and had plenty of time to dock and let passengers on to enjoy the ship before we embarked. Maybe they forgot to reserve a spot on the jetty? Two meals, lunch and supper were missed. Getting on the ship (3 1/2 hours plus) was a nightmare with too long lines, being kept in holding rooms where no refreshments were served. Not enough crew were hired to assist, as they knew they had to process 4000 plus people. Passengers who had sailed with Norwegian before said this had not happened before. Why this time? Why not do the safety drill when we were held in holding rooms? I realize the drill is mandatory, but 10:45 is ridiculous. Why couldn’t people with small children, send one parent and let the kids sleep? We were not shown where the life jackets were, which is foolish in an emergency. Why wait until we were boarding to inform us by letter that Port of Seattle was cancelled. What was the real reason? Many people were meeting loved ones in Seattle or had their day planned. Others chose this cruise because it was the only one going to Seattle. We were lucky to get off the ship quickly in San Franscico, but many were not. Floor 9 didn’t get off until after 1:00 which ruined their days’ plans. When did the lower decks finally get off? We heard the crew didn’t get any shore leave. Customer service lineups seemed to at least twenty people deep whenever we went. We were also charged for 6 days gratuities when we didn’t get our day in Vancouver.
Disembarking in Los Angeles was smooth because management hired some Princess cruise staff to assist. Finally.
Staff on ship were very good. Loved the observation lounge for reading and light lunches. Jersey Boys were excellent. Food in Cafe was good but maybe a bit bland without spices. Loved the food choices. Great weather. Hop on and off in San Francisco was excellent and visiting Pier 39 for outstanding clam chowder in a sourdough bowl was yummy.
Unfortunately, the Management planning was terrible and needs to be vastly improved
Clean, comfortable, friendly staff
Very informative. Loved driving over the Golden Gate Bridge.