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Caribbean Princess Cruise Review
4.0 / 5.0
Cruise Critic Editor Rating
2,698 Reviews

Princess Just Isn't The Same

Caribbean Princess Cruise Review by CatARoo

7 people found this helpful
Trip Details
  • Sail Date: Oct 2019
  • Destination: Canada & New England
  • Cabin Type: Balcony

We chose this cruise primarily for the itinerary. Secondarily, we had prior experience with the Princess brand and felt that we could expect a certain standard. In this aspect, we were thoroughly disappointed.

Our embarkation was delayed half a day due to required extra sanitation because so many passengers on the prior cruise had suffered gastrointestinal illnesses.

The Caribbean Princess was refurbished this year. Despite this, our stateroom had maintenance issues. The carpeting was stained. The wooden trim was broken and missing above the doorway. The TV worked only when it felt like it. The lighting above the desk and the only available electric outlets went on the fritz halfway into the cruise. The "Medallion" which is your room key and access to anything on board, failed FOUR times and needed replacing.

The stop at Bar Harbor, Maine required use of tenders to transport passengers between the ship and the pier. Due to heavy swell and good-sized waves, there was a considerable delay of approximately two hours in getting passengers into tenders for the 20 minute trip to shore. However, for the passengers of Tender #19, it was a nightmarish crossing as the engine failed and the tender was rocked violently whilst taking on water from the chop. Several passengers were drenched.

Buffet dining areas were understaffed and lacked adequate seating for passengers. The end result is that a passenger could go through the buffet line for food and then be entirely unable to find somewhere to sit and eat, resulting in a seven to ten minute search for a table. When a table was finally located, your food was stone cold. Adding insult to injury, it was virtually impossible to find a waiter willing to deliver beverages. In on disastrous incident, we got up from the table to hunt down a waiter and order a Coke, only to be delivered the wrong item some 20 minutes later. This level of apathy and disservice is a direct result of the Princess policy to automatically charge passengers $15.50 per person per day for tips. There is absolutely zero incentive for any employee to give anything other than mediocre service on this ship.

Never again. We'll take our business elsewhere.

CatARoo's Full Rating Summary
Onboard Experience
Enrichment Activities
Value For Money
Public Rooms
Fitness & Recreation
Shore Excursions
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Cabin Review

Cabin BA R318

The cabin was clean, comfortable and generally quiet. This ship was refurbished this year, yet despite that the carpeting was stained, there was missing grout in the bathroom and the grout present had some mold. The shower was so slow to drain that by the end of a four or five minute shower, one would be ankle deep in water and the bottom of the shower curtain had mold. Electrical issues resulted in lights and outlets sometimes being inoperable. The television was sketchy. Wooden trim moulding above the doorway was missing. Just not the quality we would have expected based on prior experiences.

Port & Shore Excursion Reviews

Quebec City

Excellent overview of the city from the comfort of a clean, modern coach and under the direction of a kind local, Sandrine. Highly recommend!


Fabulous 90 minute overview of the city with 13 stops/opportunities to exit the bus, tour the area and rejoin later.

Bar Harbor

Very nice New England village. Quaint with excellent dining opportunities.


Boston is amazing! So much to see and do! And the Patriots!!

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