For our 5th cruise with Viking (after Portugal, France, China and Med) we decided for our anniversary to explore the Central Europe on Viking LIF.
Our expectations were very high, but the recent 2 weeks experience was absolutely terrific, far above all our previous cruises with Viking.
The on board meals were wonderful but I will suggest the possibility to order half portion I hate food waste. All the staff in the restaurant they were above any expectations: outstanding service, especially Pol, George, Bogdan, Andri. The food was delicious and fresh, very well prepared and the lead Chef Michael was top notch. PERFECT! Kudos to Kristian, the restaurant manager for his attention, friendly attitude and the way how he manage my quite complicated dietary requests.
The reception team was excellent. Sometimes we found the Hotel Director Josip a little bit arrogant, but maybe is a cultural thing. Susana, Johnny and Bart were very professional, efficient and gracious. Their smiles were contagious true sunshine between the raindrops
One little glitch about our Silver package being in force mid-way through cruise. Great services remedied the problem of our enrollment post haste and all is well. Add more hook for clothing in state rooms both River and Ocean
I am disappointed how some guests dressed for dinner in the dining room: shorts, flip flops, sweatshirts
And finally, our cruise Director. What can I say? Sometimes I had the feeling the we have 4 or 5 of them on board because he was everywhere: in the morning on the sundeck explaining the scenery, during the tours popping out at every corner, in the afternoon with amazing infotainment type of lectures and after dinner organizing fantastic parties and game shows. Leonard was unbelievable, he made this trip so memorable, lovely person. Energetic, wealth of knowledge. He is a great addition to Viking. He is a gem and handled challenging issues (low water levels, changing in program, difficult guests) with professionalism and a sense of humor. Looking back to our experience on Viking LIF is clear that Leonard was the best thing on the cruise so much information, friendly, helpful. These people deserve a hand. Leonard made this trip awesome
All the staff was exceptional. Leonard is worth his weight in gold
I really enjoy the relaxed friendly atmosphere your staff are the best I have met after 10 years travelling, I only hope I stay well enough to travel with you again. Viking staff is the key to a wonderful experience Lif has Leonard and an outstanding crew from the top down. We felt well cared for, pampered and safe.
The cabin, as we expected was spacious and always immaculate clean. Having a balcony is a plus despite the fact that in some ports we were docked next to other ships. We love the heated floor in the bathroom and the amenities (shower gel, shampoo, body lotion). Viking use to have Occitane on board, but this time the new brand (without being famous) was good too. Our cabin steward Joy was simply perfect. Always smiling, very kind and polite manage to keep our cabin immaculate and fresh. She was working very hard and always had a little “something” to add to the daily routine. Beautiful stunning fresh flower arrangements. Housekeeping works hard and I congratulate the work ethic of all!