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We booked because we wanted to really experience ultimate luxury cruising but the facility of toys such as helicopters and submarine. We could not have been more disappointed. Facilities on board ship are very limited in terms of outside space and inside activities. There is no outside pool and the only inside one is bizarrely placed in the middle of a café. Paying guests were clearly second priority over the endless TV/media/travel agents and VIPs who were given free run of the ship at every port. The toys were all locked away and not made available to guests. The submarine was not allowed to be deployed in US waters, zodiacs, kayaks and bikes were kept permanently looked away and the helicopter was flown just once on the whole voyage and this was for the media to enjoy. Staff seemed to be poorly trained but did their best. Pockets of excellence were present but this came from staff who had a luxury cruise background. But senior management were virtually invisible and when they did appear were very defensive. This ship is an example of poor leadership. Many staff however just seemed to think guests were an imposition. Food was ok but not fine dining 9except for Lumiere's). There were only 45 guests out of a potential of 224. It was a ghost ship and in addition staff morale was very low. Many volunteered that many key staff had already left after just three weeks and that others were planning to leave shortly. In short, this was an excuse for luxury, ultimate cruising and a very poor discovery cruise. There are far better luxury cruises and far more focused discovery companies. We spent a fortune on this cruise but will be spending far less next year for better facilities and service. Goodbye Scenic and good luck. You're going to need it.

Never Again!

Scenic Eclipse Cruise Review by Worldlywise100

17 people found this helpful
Trip Details
  • Sail Date: September 2019
  • Destination: USA
We booked because we wanted to really experience ultimate luxury cruising but the facility of toys such as helicopters and submarine. We could not have been more disappointed. Facilities on board ship are very limited in terms of outside space and inside activities.

There is no outside pool and the only inside one is bizarrely placed in the middle of a café.

Paying guests were clearly second priority over the endless TV/media/travel agents and VIPs who were given free run of the ship at every port.

The toys were all locked away and not made available to guests. The submarine was not allowed to be deployed in US waters, zodiacs, kayaks and bikes were kept permanently looked away and the helicopter was flown just once on the whole voyage and this was for the media to enjoy.

Staff seemed to be poorly trained but did their best. Pockets of excellence were present but this came from staff who had a luxury cruise background. But senior management were virtually invisible and when they did appear were very defensive. This ship is an example of poor leadership. Many staff however just seemed to think guests were an imposition.

Food was ok but not fine dining 9except for Lumiere's).

There were only 45 guests out of a potential of 224. It was a ghost ship and in addition staff morale was very low. Many volunteered that many key staff had already left after just three weeks and that others were planning to leave shortly.

In short, this was an excuse for luxury, ultimate cruising and a very poor discovery cruise. There are far better luxury cruises and far more focused discovery companies.

We spent a fortune on this cruise but will be spending far less next year for better facilities and service. Goodbye Scenic and good luck. You're going to need it.
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Cabin Review

Cabin 514
Looks good and has a classic feel but poor design. It only has two usable plug points. Wardrobe space is very limited and the huge TV can only be seen when sat directly in front of it. Lights started to go wrong early on with lights coming on in the middle of the night and Air Con failing so that temperature just inclreased as the night went on. This was a complaint from other guests.
Bathroom is good but the trendy sink simply doesnt work and heat from the shower became really hot as the cruise went on.
Our suite was by a staff access door and refigeration unit so noise was 24 hours a day on our balcony from the air vents and doors started slamming from 6am every morning. Luxury it was NOT.